Sunshine Yang
Fresno
Summary
Dependable Yolo Sushi Bar & Karaoke/California Armenian Home Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
California Armenian Home
Fresno, CA
05.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed orders efficiently using point-of-sale systems, enhancing service speed and accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and service protocols to maintain consistency in quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly, improving overall satisfaction and repeat business.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
Server
Yolo Sushi Karaoke
Fresno, CA
01.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Clovis East High School
Clovis06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Supply restocking
- Food safety practices
- Performance improvement
- Table bussing
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Guest seating
- Table setting
- Foreign language proficiency
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food delivery
- Front-of-house display creation
- Order delivery practices
- Wine service
- Food spoilage prevention
- Multitasking and organization
- Food safety
- Point of sale (POS) system operations
- Menu item recommendation
- POS operation
- Dining customer service
- Responsible beverage service
- Buffet setup and takedown
- Server training
- Calm demeanor
- Point-of-sale system
- Food safety oversight
- Team member support
- Specials promotion
- Dietary restrictions knowledge
- Take-out service
- Table resetting
- Customer feedback management
- Liquor, wine, and food service
- Positive guest interactions
- Positive and professional
- Hostess support
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
- Check payment processing
Accomplishments
- Achieved Employee of the Month through for consistently delivering exceptional culinary and hospitality experiences. By going above and beyond to personalize care for residents, families, and staff, I have successfully fostered a culture where every individual feels seen, respected, and truly valued.
Languages
English
Full Professional
Hmong
Professional Working
Timeline
Server
California Armenian Home
05.2024 - Current
Server
Yolo Sushi Karaoke
01.2023 - 09.2023
High School Diploma -
Clovis East High School