SAMANTHA gamb
Longwood,FL
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service and satisfaction in fast-paced environments. Expertise in fostering teamwork and adaptability, consistently responding to evolving needs while managing multiple tasks efficiently. Skilled in handling customer inquiries and maintaining a clean, organized workspace to ensure a seamless experience for guests. Recognized for reliability and a results-driven approach, complemented by strong communication skills and a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Twin Peaks
2021.08 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained new servers on menu items, restaurant policies, and service standards.
- Managed multiple tables simultaneously while maintaining high attention to detail.
- Conducted inventory checks for supplies and communicated replenishment needs to management.
- Developed strong relationships with regular patrons, fostering loyalty and community engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Christophers
2018.04 - 2021.07
- Cultivated strong relationships with regular customers through exceptional hospitality practices.
- Developed and implemented table turnover strategies aimed at optimizing service efficiency during high-demand periods.
- Contributed to inventory management by monitoring stock levels.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Lake Brantley High School
05.2017
Skills
Proficient in Microsoft office suite (Word, Excel, Powerpoint) For task management and communication
Strong Initiative and self-motivation to consistently improve performance and contribute proactively Excellent Customer Services skills with a proven ability to handle challenging situations diplomatically
Effective team player with experience working in a collaborative, fast-paced setting
Highly adaptable, able to adjust quickly to changing priorities and environments
Detail-oriented and collaborative professional with a strong foundation in client service and team leadership Recognized for a positive, solutions-focused mindset and a commitment to continuous growth Skilled in fostering cross-functional collaboration, actively listening to client/customer needs, and driving forward with clarity, purpose, and efficiency Brings a proactive work ethic, strong communication skills, and a passion for delivering high-quality results on time and within scope
Strong work ethic
Exceptional customer service
Guest engagement
Certification
Serve Safe Certification -Ensure adherence to food safety standards and regulations.
Timeline
Server
Twin Peaks
2021.08 - Current
Server
Christophers
2018.04 - 2021.07
High School Diploma -
Lake Brantley High School