Shelby Delphin
Anna
Summary
Operations manager who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Very Detail orientated with any task given. Great multitasker, I have excellent time management skills of over 10 years. Superior computer skills and telephone etiquette. Fast food worker highly efficient at preparing food orders and quickly while greeting all customers and managing the cash register accurately. Food service worker with fast food retail and customer service experience. Goal orientated put my all in every job I have. My management skill has progressed in every job I have I strive to be the best I can be and move up to the area I would love to be in I am looking for personal and professional growth. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Old Country Store
Sherman, TX
09.2025 - Current
General manager
34 chophouse
Denison, TX
04.2025 - 10.2025
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that resulted in a 20% reduction in operational expenses
- Led a team of 25 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
FOH Manager
Razzo's Cajun Cafe
Irving, TX
06.2024 - 04.2025
- Utilized scheduling software to input employee availability, time-off requests, and shift preferences
- Oversee foh staff
- Work as kitchen manager when needed
- Help train new servers
- Office work
Operations Manager
34 chophouse
Denison, TX
11.2022 - 05.2024
- Operations manager with great training skills.
- Organizing large events
- Training all staff
- Booking live music
- Daily reports
- Fine Dining training
- Wine service
- Booking and maintaining guest recovery
- Specials events planner
- Repeat guest
- High paying guest
- Governer of Denison
- Dealt with high Business owners
- Made and polished menus
- Wine tastings to choose wine for menu
- Planned Special events and created set menus
Venue Manager
Choctaw Nation of Oklahoma
Durant, OK
01.2021 - 12.2022
- Manage daily reports
- Orders
- Manage daily reports
- Make sure venue meets expectations
- P&L's
- Customer satisfaction surveys
- Specials events
- Bar tending training
- Multiple venue management
Assistant Manager
Choctaw Casino & Resort
Durant, OK
04.2020 - 01.2021
- Managed a group of associates
- Managed daily reports of transactions
- Ordered and stocked restaurant merchandise
- Server training
- Expo training
- Special events
Assistant Kitchen Manager
Schulman's Movie Bowl and Grille
Sherman, TX
06.2018 - 04.2020
- I help manage the kitchen to the expectation if the company. I help with all trucks, training, and what to knows. The job is fast paced and and very detailed oriented.
Supervisor/Manager
Whataburger
Sherman, TX
06.2015 - 06.2018
- Provided cross training to many staff members. Trained staff on how to improve customer interactions. Up sold additional menu items. Beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Served fresh, hot food with a smile in a timely manner. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Education
High school or equivalent -
Pottsboro High School
Pottsboro, TXSkills
- Profit & Loss
- Presentation skills
- Human resources
- B2B sales
- Telemarketing
- Medical records
- Contracts
- Quick service & fast food restaurant
- Revenue management
- Financial management
- Customer relationship management
- Attention to detail
- Catering
- Customer relationship building
- Sales growth target achievement
- Event space planning
- Hospitality management
- Phone communication
- Multi-line phone systems
- Applicant-to-interview ratio tracking
- Social media management
- Senior leadership
- Computer literacy
- Kitchen Management Experience
- Negotiation
- Payroll
- Team management
- Google Suite
- Program management
- Team leadership
- Technical Proficiency
- Employment & labor law
- Cash handling
- Banquet Experience
- QuickBooks
- Candidate sourcing
- Casino
- Adobe Acrobat
- High-end sales
- Wine knowledge
- Forecasting
- Operations management
- Fast casual experience
- Kitchen Experience
- Training
- Food & beverage industry
- POS
- Supervising experience
- Analysis skills
- Manager experience
- Hospitality
- Food safety management
- Cost Control
- Recruitment process management
- Client interaction via phone calls
- Product management
- Fine dining experience
- Assistant manager experience
- Personal assistant experience
- Bartending
- Equipment troubleshooting
- Staff scheduling
- Research
- Retail sales
- Marketing
- Wine sales
- Microsoft Office
- P&L Management
- Financial operations management
- Banking
- CURL
- Technology sales
- Mentoring
- Business development
- Managing hospitality operations budgets
- Cold calling
- Microsoft Publisher
- Payroll management
- Recruiting
- Sales revenue tracking
- E-commerce
- Grocery store
- Store management
- Customer retention
- Organizational skills
- Time management
- Event guest experience design
- Inventory management
- Detail orientated
- Accounting
- Restaurant Management
- High volume recruitment
- Sales management systems proficiency
- Sales team management
- Productivity software
- Sales growth tracking
- Computer operation
- POS systems
- Communication platforms
- Financial forecasting
- Accounting and finance experience
- Office management
- PL/SQL
- Oracle
- Profit and loss analysis
- Managing hospitality teams
- Customer support
- Counterintelligence
- Succession planning
- Managing budgets in a finance role
- Customer account
- Excel
- Sales
- Inventory/ Cost Control Management
- Long term care
- Microsoft Word
- Excellent multitasker
- Mobile devices
- Expense management
- Organizational budget management
- Territory management
- Hiring
- Sales management
- Food service management
- Cashiering
- Achieving sales targets
- Sales development management
- Windows
- Patient observation
- Accounting software
- Hotel experience
- Profit & Loss statement
- Customer service
- Cross-selling
- Sales experience within hospitality industry
- Zoom
- Phone etiquette
- Event coordination
- Restaurant experience
- Casual dining experience
- Software troubleshooting
- Retail category management
- Team motivation (leadership skill)
- Administrative experience
- Leadership
- Financial report interpretation
- Typing
- Computer skills
- Executive administrative support
- Food service inventory management
- Van driving
- Electric pallet jack
- Budgeting
- Event marketing
- Writing skills
- Payroll processing
- Scripting
- Teaching
- Staff training
- Quality control
- Office experience
- Flexibility
- Events management
- Financial analysis
- Conflict management
- Financial acumen
- Cooking
- Clear verbal communication
- Retail industry sales team management
- Event planning
- Communication skills
- Project management
- Task prioritization
- Bookkeeping
- Upselling
- HR department experience
- Team development
- Venue guest services
- Filing
- Microsoft Powerpoint
- Computer hardware
- Microsoft Teams
- Cost-per-hire (recruitment metric)
- Interviewing
- Food & beverage sales
Certification
- TABC Certification
- Driver's License
- ServSafe
- Food Handler Certification April 2023 to April 2028
- Bartender License April 2023 to April 2025
- Bar
- HACCP Certificate for Food Handlers
- Bartender License
- Food Safety Manager Certification
- Safe Quality Food Certification
- ServSafe Food Handler Certification
- TABC Certified
Timeline
Server
Cracker Barrel Old Country Store
09.2025 - Current
General manager
34 chophouse
04.2025 - 10.2025
FOH Manager
Razzo's Cajun Cafe
06.2024 - 04.2025
Operations Manager
34 chophouse
11.2022 - 05.2024
Venue Manager
Choctaw Nation of Oklahoma
01.2021 - 12.2022
Assistant Manager
Choctaw Casino & Resort
04.2020 - 01.2021
Assistant Kitchen Manager
Schulman's Movie Bowl and Grille
06.2018 - 04.2020
Supervisor/Manager
Whataburger
06.2015 - 06.2018
High school or equivalent -
Pottsboro High School