Open To Work
Jillene Fleming
Vancouver
Summary
Dynamic culinary professional with extensive experience at Guest Services, Inc., excelling in team leadership and customer engagement. Proven track record in enhancing guest satisfaction through innovative menu development and effective training programs. Skilled in baking production and inventory management, consistently delivering high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dining Room Server/Baker/Pastry Sous Chef
Guest Services, Inc.
Mount Rainier National Park
09.2024 - 01.2026
- Implemented training program for servers to enhance product knowledge and upselling techniques
- Assisted in creation and execution of special events, handling menu planning, staffing coordination, and setup
- Cultivated relationships with regular customers, leading to increased repeat business
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Mount Rainier National Park, WA
Head Baker
Topside Coffee Cabin
Steilacoom
04.2022 - 09.2024
- Developed and curated dessert menu for restaurant, maintaining optimal stock levels to meet customer demand.
- Supervised and trained assistant bakers to enhance team skills and maintain consistent quality in baked goods.
- Created high-quality baked items made from scratch to ensure freshness.
- Baked for the coffee cabin and maintained fresh stock of muffins, scones, cookies, quiche, and specialty seasonal items.
- Filled wholesale orders for multiple establishments, ensuring timely delivery and quality standards.
- Managed inventory and placed weekly orders for supplies.
- Maintain cleanliness and food safe regulations
- Steilacoom, WA
Baker/dining room server
Crystal Hotels
Enumclaw
06.2021 - 06.2022
- Oversaw guest service and dining experience at Alpine Inn, Enumclaw, WA
- Served guests in dining room, ensuring adherence to service standards for optimal guest satisfaction.
- Prepared baked goods for continental breakfast buffet and dessert menu, enhancing guest dining experience.
Assistant Manager
The Original Pancake House
Puyallup
01.2020 - 02.2021
- Oversee all operations of restaurant under direction of the General Manager
- Promoted exceptional service standards to enhance guest satisfaction and retention.
- Handled guest complaints promptly to maintain customer satisfaction and loyalty.
- Assisted in hiring and training staff to build a skilled team
- Monitored labor and sales to identify trends and enhance profitability
- Compiled and sent daily operational reports to track performance and identify trends.
- Act as store manager in the absence of the General Manager
- Puyallup, WA
Assistant Manager
Mcmenimens
Tacoma
04.2019 - 01.2020
- Oversaw pub operations under Pub manager to ensure efficient service delivery
- Assigned sections and side duties, regulated labor, and ensured smooth restaurant operations
- Ensure guest service standards are being upheld at all times
- Address and resolve guest complaints
- Balance daily banks and ensure proper cash handling, review employee check outs and distribute tips
- Executed additional responsibilities to maintain operational efficiency in pub
- Worked as host, food runner, and bartender to support service levels during peak periods.
- Tacoma, WA
Alpine Inn dining room fine dining server and bakers assistant
Crystal Mountain Hotels
01.2018 - 01.2019
- Serve guests in dining room breakfast, lunch and dinner service
- Collaborated with back and front servers to enhance guest service experience
- Developed dessert specials and breakfast pastries for buffet offerings
- Supported pastry chef by preparing ingredients and managing workflow
- Mixed and baked large batches of baked goods to maintain deli inventory
Education
Baking and Pastry Arts - Certifícate
Clover Park Technical College
Lakewood, WA01.2016
Media arts -
Massachusetts College of Art Boston
Boston, MAAssociates of Science - Fine Arts
Greenfield Community College
Greenfield, MASkills
- Microsoft Word
- Safe food preparation
- Microsoft Access
- POS
- Temperature control
- Microsoft Excel
- Team Building
- Sanitation
- Inventory management
- Barista experience
- Data entry
- Inventory
- Cake decorating
- Organizational skills
- Restaurant experience
- Leadership
- Quality control
- Communication skills
- Microsoft Office
- Financial management
- Payroll
- Serving
- Profit and loss
- Social media management
- Supervising experience
- Catering services
- Baking production
- Profit & Loss
- Glazing (3 years)
- Quiche preparation
- POS systems
- Conflict Management
- Nutrition
- Food service management
- HIPAA
- Kitchen experience
- Food Preparation
- Word
- Management
- Restaurant management
- Bartending
- Office experience
- Serving experience
- Busser
- Coffee Experience
- Ingredient sourcing
- Basic knife skills
- Cupcake preparation
- Heavy lifting
- Cash Handling
- Retail bakery management
- Store management
- Food management
- Host/Hostess
- Customer Service Skills
- Quality control testing
- Computer literacy
- Retail sales
- Kitchen equipment sanitization
- Bread making
- Recruiting
- Sales
- Cheesecake preparation
- Hand hygiene
- Customer service
- Cross-contamination prevention
- Training & development
- Mousse preparation
- OpenTable
- Industrial equipment
- Machine operation
- Visual inspection for quality control
- Decorating baked goods
- Home care
- Training
- Customer relationship management
- Customer engagement
- Nutritional knowledge
- Baking - Baking experience (6-10 years)
- Culinary experience
- Retail sales
- Time management
- Hospitality
- Proper food storage
- Recipe scaling
- Cake pop preparation
- Bakery sales strategies
- Filling techniques
- Frosting techniques
- Brownie preparation
- PPE usage
- Food waste disposal
- Upselling
- Quality defect detection
- Cooking
- Bakery inventory control
- Cash register
- Assistant Manager Experience
- Guest services
- Dessert glazing
- Hotel experience
- Chocolate work
- Food production
- Scheduling
Certification
• ServSafe
• Food Handler Certification
• Driver's License
• Food Handler Certificate
• Mast Washington State Alcohol Serving Card
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Work Preference
Job Search Status
Open to workSalary Range
$60000/yr - $200000/yrTimeline
Dining Room Server/Baker/Pastry Sous Chef
Guest Services, Inc.
09.2024 - 01.2026
Head Baker
Topside Coffee Cabin
04.2022 - 09.2024
Baker/dining room server
Crystal Hotels
06.2021 - 06.2022
Assistant Manager
The Original Pancake House
01.2020 - 02.2021
Assistant Manager
Mcmenimens
04.2019 - 01.2020
Alpine Inn dining room fine dining server and bakers assistant
Crystal Mountain Hotels
01.2018 - 01.2019
Baking and Pastry Arts - Certifícate
Clover Park Technical College
Media arts -
Massachusetts College of Art Boston
Associates of Science - Fine Arts
Greenfield Community College