Alessia Shehi
New York,USA
Overview
6
6
years of professional experience
Work History
Hair Salon Receptionist
Adel atelier
Manhattan, New York
03.2025 - Current
- Greeted clients warmly and managed appointment scheduling efficiently.
- Coordinated with stylists to ensure smooth workflow throughout the salon.
- Handled client inquiries and resolved issues promptly and professionally.
- Ensured that all salon supplies were stocked and ordered additional items when needed.
- Reviewed customer feedback surveys to identify areas where improvements could be made.
Front Desk - Residential Concierge
Hotel Hendricks
New York, USA
03.2023 - 03.2025
- Welcome and assist guests with a high level of service by building strong relationships to understand and address their needs.
- Manage and accurately handle all front desk operations, including check-ins, check-outs, and billing.
- Provide expert concierge services by offering personalized recommendations and arrangements, ensuring an exceptional overall guest experience.
Front Desk Manager
Hair salon Hair studio
01.2022 - 02.2023
- Create daily reports on salon operations and process payments efficiently.
- Greet customers, handle phone calls, and respond to emails professionally.
- Maintain accurate records of cash transactions and monitor stock levels to reorder supplies as needed.
- Manage employee and client schedules effectively.
Front Desk Agent
Dogana Vecchia
Torino, Italy
09.2019 - 12.2020
- Experienced with multi-line phone systems and Opera reservations software.
- Skilled in clear communication with guests and staff, and adept at managing multiple tasks with precision.
- Knowledgeable in front desk operations, including check-in/check-out, payments, and guest services.
- Calm and professional under pressure, providing excellent guest satisfaction and issue resolution.
Education
High School diploma -
ITIS Vercelli
Vercelli, ItalySkills
- Microsoft Office
- Excel
- Opera
- Resy
- Open Table
- QuickBooks
Timeline
Hair Salon Receptionist
Adel atelier
03.2025 - Current
Front Desk - Residential Concierge
Hotel Hendricks
03.2023 - 03.2025
Front Desk Manager
Hair salon Hair studio
01.2022 - 02.2023
Front Desk Agent
Dogana Vecchia
09.2019 - 12.2020
High School diploma -
ITIS Vercelli