Summary
Overview
Work History
Education
Skills
Timeline
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Aletha Kibble

Dallas,TX

Summary

I am a devote Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Before and After School Care Assistant

Awty International School
Houston, Texas
01.2024 - 05.2024
  • Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
  • Ensured that all necessary supplies were available for each activity or event.
  • Participated in staff meetings to discuss upcoming events, new policies, and strategies for improving the quality of service provided to families.
  • Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
  • Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
  • Provided feedback to parents regarding their child's academic development and social growth within the program.
  • Provided a safe, nurturing environment for children during their stay at the facility.
  • Organized age-appropriate activities to keep the kids engaged and entertained.
  • Maintained accurate records of attendance, student behavior, and other relevant information.
  • Supervised students during outdoor playtime, ensuring safety regulations were followed.
  • Encouraged positive social interactions between students by organizing group activities such as arts and crafts projects.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Managed inventory of supplies, requesting restocks as necessary to maintain resources.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Implemented positive discipline techniques to guide children's behavior.

Flight Attendant

Republic Airways
Indianapolis, Indiana
08.2021 - 07.2023
  • Verified boarding passes and passports for all passengers.
  • Offered help with connecting flights or ground transportation upon arrival at destination airport.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.

• Performed pre-flight & in flight safety checks frequently.

• Provide stellar customer service.

• Conducted in-flight beverage & food service.

• Maintain a healthy flow of communication with flight deck. (Pilot and First Officer)

  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Completed paperwork related to passenger manifests accurately after each flight.
  • Responded to medical emergencies as needed during flights.
  • Provided assistance to disabled passengers when necessary.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Observed passengers for intoxication or possible threat to safety.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Executed menu and drink orders to meet preferences of passengers.

Education

High School Diploma -

Life High School Waxahachie
Red Oak, TX
05-2018

Skills

  • Early Childhood Education
  • Classroom Organization
  • CPR training
  • Records Management
  • Cleaning and sanitizing
  • Creative lesson planning
  • Complaint resolution
  • Product Knowledge
  • Account updating
  • Paperwork Processing
  • Data Entry
  • Inbound and Outbound Calling
  • Data Collection
  • Microsoft Office expertise
  • Computer Proficiency
  • Follow-up skills
  • Customer Relations
  • Microsoft PowerPoint
  • Reading Comprehension
  • Typing proficiency
  • Critical Thinking
  • Filing
  • Call Center Operations
  • Calendaring
  • Active Listening
  • Office equipment proficiency
  • Positive and professional
  • Spreadsheets
  • Escalation management
  • Microsoft Outlook
  • Retail sales customer service
  • Professional telephone demeanor
  • Dispute Resolution
  • Prioritization
  • Grammar

Timeline

Before and After School Care Assistant

Awty International School
01.2024 - 05.2024

Flight Attendant

Republic Airways
08.2021 - 07.2023

High School Diploma -

Life High School Waxahachie
Aletha Kibble