ALETHA ASH
Binghamton,NY
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Seasoned professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
14
14
years of professional experience
Work History
SENIOR EMPLOYMENT SECURITY CLERK
NYS DEPARTMENT OF LABOR
BINGHAMTON, NEW YORK
04.2020 - Current
- Handled crisis situations calmly and efficiently.
- Displayed exceptional customer service and communication skills.
- Maintained personnel clearances in security system.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Provided consulting services to over 3000 individuals on various career-related issues and communicated with clients to determine needs and goals.
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using Mainframe,Salesforce, COGNOS and Task management.
Administrative Assistant
Telecommunications Solutions
REMOTE, NEW YORK
02.2012 - 07.2021
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Recreation Assistant
CUNY Brooklyn College Athletics And Recreation
BROOKLYN, NEW YORK
10.2017 - 03.2018
- Responded to public inquiries to provide information about programs and facilities.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Discussed safety and maintenance concerns with supervisor for remediation.
College Asisstant: Mailroom Clerk
CUNY Brooklyn College, Mailing Services
BROOKLYN, NEW YORK
08.2016 - 10.2017
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Student Computer Lab Assistant
CUNY Borough Of Manhattan Community College
NEW YORK, NY
08.2015 - 05.2016
- Provided instruction to all lab users on proper use of all equipment.
- Supported all computer lab operations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
College Library Assistant
CUNY BOROUGH OF MANHATTAN CC
NEW YORK, NEW YORK
09.2014 - 08.2015
- Managed student Work study Time records
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Assisted librarian with conducting library orientation for new assistants.
- Mentored library volunteers and coordinated work assignments.
Education
Bachelor of Science - Business Management
CUNY BROOKLYN COLLEGE
BROOKLYN, NY12.2017
Associate of Arts - Business Administration
CUNY BOROUGH oF MANHATTAN COMMUNITY COLLEGE
MANHATTAN, NY06.2016
Skills
- Employee Motivation
- Decision Making
- Policy Development and Enforcement
- Focus and Follow-Through
- Building Customer Trust and Loyalty
- Customer Account Management
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Proficiency in Microsoft Office, Teams, Salesforce
- Data Management
- Analytical and Critical Thinking
- Written Communication
- Multitasking Abilities
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
SENIOR EMPLOYMENT SECURITY CLERK
NYS DEPARTMENT OF LABOR
04.2020 - Current
Recreation Assistant
CUNY Brooklyn College Athletics And Recreation
10.2017 - 03.2018
College Asisstant: Mailroom Clerk
CUNY Brooklyn College, Mailing Services
08.2016 - 10.2017
Student Computer Lab Assistant
CUNY Borough Of Manhattan Community College
08.2015 - 05.2016
College Library Assistant
CUNY BOROUGH OF MANHATTAN CC
09.2014 - 08.2015
Administrative Assistant
Telecommunications Solutions
02.2012 - 07.2021
Bachelor of Science - Business Management
CUNY BROOKLYN COLLEGE
Associate of Arts - Business Administration
CUNY BOROUGH oF MANHATTAN COMMUNITY COLLEGE
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