Dawn Kilpatrick
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Employment Security Clerk
New York State Department Of Labor
08.2021 - Current
- Answered applicants' questions about benefits and claim procedures.
- Assisted customers in understanding the application process for unemployment benefits.
- Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Compiled, maintained, and reported confidential information in accordance with state and federal regulations.
- Researched and responded to customer inquiries related to benefit payments, eligibility requirements, and other services provided by the agency.
- Utilized problem solving skills to address customer inquiries and complaints.
- Developed strong customer service skills while assisting customers with filing unemployment claims.
Relationship Banker
Capital Bank
10.2020 - 08.2021
- Developed and maintained strong relationships with customers to ensure customer satisfaction and loyalty.
- Generated business through customer profiling, cross-selling and initiating new business relationships within community.
- Created continuous client relationships by providing knowledgeable information on banking products and services.
- Built trust with customers by demonstrating knowledge of banking products and services.
- Managed daily operations of bank branch, including cash handling and balancing.
- Ensured compliance with all relevant laws, regulations and policies governing financial institutions.
- Referred customers to appropriate bank personnel to meet financial needs. Processed loan applications.
- Processed deposits, withdrawals, loan payments, transfers, wires, and check cashing for customers.
- Assisted in community awareness events
Personal Banker II
NBT Bancorp
01.2018 - 10.2020
- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Educated customers on how to use banking products, services, and other financial solutions.
- Processed loan applications.
- Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently.
- Executed wire transfers of funds.
- Cultivated strong working relationships with team members to ensure successful operations.
- Utilized problem solving and communication skills to resolve customer inquiries and complaints.
- Monitored accounts for suspicious activity while ensuring compliance with applicable laws and regulations.
- Investigated and correct errors upon customers' request, accorded to customer, and bank records.
- Referred clients to financial specialists in event of specialized needs.
Education
Criminal Justice
Hudson Valley Community College
Troy, NYSkills
- Results-oriented professional with experience in crisis intervention
- Frequently praised as proactive by supervisor, I can be relied upon to help your team achieve its goals
- Hardworking, highly motivated professional eager to lend combined knowledge and skills
- Operates well in both individual and team capacities
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs Reliable worker with excellent communication, time management, and computer skills
- A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals
Timeline
Senior Employment Security Clerk
New York State Department Of Labor
08.2021 - Current
Relationship Banker
Capital Bank
10.2020 - 08.2021
Personal Banker II
NBT Bancorp
01.2018 - 10.2020
Criminal Justice
Hudson Valley Community College
Similar Profiles
Justin ConwayJustin Conway
Employment Security Clerk at New York State Department of LaborEmployment Security Clerk at New York State Department of Labor
Jack GoldsteinJack Goldstein
Investigative Officer at New York State Department of LaborInvestigative Officer at New York State Department of Labor
Marlene ValdesMarlene Valdes
Legal Assistant 1 at New York State Department of LaborLegal Assistant 1 at New York State Department of Labor