Dawn Kilpatrick
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Employment Security Clerk
New York State Department Of Labor
2021.08 - Current
- Answered applicants' questions about benefits and claim procedures.
- Assisted customers in understanding the application process for unemployment benefits.
- Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Compiled, maintained, and reported confidential information in accordance with state and federal regulations.
- Researched and responded to customer inquiries related to benefit payments, eligibility requirements, and other services provided by the agency.
- Utilized problem solving skills to address customer inquiries and complaints.
- Developed strong customer service skills while assisting customers with filing unemployment claims.
Relationship Banker
Capital Bank
2020.10 - 2021.08
- Developed and maintained strong relationships with customers to ensure customer satisfaction and loyalty.
- Generated business through customer profiling, cross-selling and initiating new business relationships within community.
- Created continuous client relationships by providing knowledgeable information on banking products and services.
- Built trust with customers by demonstrating knowledge of banking products and services.
- Managed daily operations of bank branch, including cash handling and balancing.
- Ensured compliance with all relevant laws, regulations and policies governing financial institutions.
- Referred customers to appropriate bank personnel to meet financial needs. Processed loan applications.
- Processed deposits, withdrawals, loan payments, transfers, wires, and check cashing for customers.
- Assisted in community awareness events
Personal Banker II
NBT Bancorp
2018.01 - 2020.10
- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Educated customers on how to use banking products, services, and other financial solutions.
- Processed loan applications.
- Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently.
- Executed wire transfers of funds.
- Cultivated strong working relationships with team members to ensure successful operations.
- Utilized problem solving and communication skills to resolve customer inquiries and complaints.
- Monitored accounts for suspicious activity while ensuring compliance with applicable laws and regulations.
- Investigated and correct errors upon customers' request, accorded to customer, and bank records.
- Referred clients to financial specialists in event of specialized needs.
Education
Criminal Justice
Hudson Valley Community College
Troy, NYSkills
- Results-oriented professional with experience in crisis intervention.
- Frequently praised as proactive by supervisor, I can be relied upon to help your team achieve its goals.
- Hardworking, highly motivated professional eager to lend combined knowledge and skills.
- Operates well in both individual and team capacities.
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs. Reliable worker with excellent communication, time management, and computer skills.
- A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Timeline
Senior Employment Security Clerk
New York State Department Of Labor
2021.08 - Current
Relationship Banker
Capital Bank
2020.10 - 2021.08
Personal Banker II
NBT Bancorp
2018.01 - 2020.10
Criminal Justice
Hudson Valley Community College
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