Alethea Brown-Wessel
Summary
Versatile and dedicated professional with experience in both the U.S. Army Active Duty and hospitality at Johnny Carino's. Excelled in maintaining high standards of professionalism and operational efficiency, demonstrating critical thinking and exceptional guest service. Proven leadership and teamwork abilities, with a strong work ethic, ensured mission success and enhanced customer satisfaction.
Delivering reliable performance in high-pressure environments. Proven track record in executing strategic operations and maintaining top-tier equipment readiness. Demonstrated expertise in leadership and problem-solving, ensuring mission success through effective teamwork and adaptability.
Overview
4
4
years of professional experience
Work History
U.S. Soldier
U.S. Army Active Duty
11.2021 - Current
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Enhanced operational efficiency by maintaining thorough records of personnel, equipment, and supplies.
- Operated and maintained armored vehicles.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Head Hostess
Johnny Carino's
08.2020 - 10.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered pick-up and curbside orders to guests.
Education
GED -
GED Testing Services
El Paso, TX06-2021
Skills
- Critical thinking
- Teamwork and loyalty
- Equipment maintenance
- Quick decision making
- Buddy care and first aid
- Guest service
- Records review
- Documentation and reporting
- Strong work ethic
Timeline
U.S. Soldier
U.S. Army Active Duty
11.2021 - Current
Head Hostess
Johnny Carino's
08.2020 - 10.2021
GED -
GED Testing Services
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