Alethea Williams
Minneapolis,MN
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Federal Reserve Bank of Minneapolis. Skilled in data entry and office administration, with a knack for maintaining meticulous records. Demonstrated ability to improve service delivery by over 30%, leveraging strong communication skills and a commitment to excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Health Aide/ILS Instructor
Anoka Professionals LLC
Minneapolis, MN
04.2018 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Culinary Assistant
Ebenezer Assisted Living
Brooklyn Park, MN
07.2016 - 09.2018
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Implemented proper food handling techniques, maintaining strict adherence to safety standards and regulations.
- Reduced food waste through careful inventory management and creative use of ingredients.
- Performed routine equipment maintenance tasks, extending the lifespan of essential kitchen tools and appliances.
Assembly Operator
Central Packaging
Minneapolis, MN
08.2014 - 11.2016
- Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved product quality by performing thorough inspections during the assembly process, identifying defects, and taking corrective actions as needed.
- Assembled [Type] components by examining connections for correct fit and fastening parts and subassemblies.
Administrative Assistant/Clerk
Prostaff
Minneapolis, MN
08.2011 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist Coordinator
Arrow Staffing Group
Fridley, MN
09.2008 - 05.2011
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
Operations Clerk
Federal Reserve Bank of Minneapolis
Minneapolis, MN
07.2003 - 02.2008
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
South High School
3100 21st Avenue South06.1996
Skills
Data entry
Data Processing
Information Verification
Records Maintenance
Data Verification
Office Administration
Data Input
Certification
First Aide/CPR Certificate
PCA Certificate
Timeline
Home Health Aide/ILS Instructor
Anoka Professionals LLC
04.2018 - Current
Culinary Assistant
Ebenezer Assisted Living
07.2016 - 09.2018
Assembly Operator
Central Packaging
08.2014 - 11.2016
Administrative Assistant/Clerk
Prostaff
08.2011 - 04.2014
Receptionist Coordinator
Arrow Staffing Group
09.2008 - 05.2011
Operations Clerk
Federal Reserve Bank of Minneapolis
07.2003 - 02.2008
High School Diploma -
South High School