Summary
Overview
Work History
Education
Skills
Attributes
Timeline
Generic

Aletheia Martinez

Spring,Tx

Summary

Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

24
24
years of professional experience

Work History

Air Ground Freight Services - Operations Manager

FedEx Express
Houston, TX
02.2014 - Current
  • Manages and motivate a diverse team of over 100 employees, including drivers, warehouse staff, and dispatchers
  • Optimize manpower utilization by planning and scheduling within budgetary constraints, minimizing downtime
  • Execute audits, oversee administrative functions, and uphold strict adherence to company policies and procedures
  • Monitor heavyweight freight operations, verify delivery records, and maintain safety and regulatory compliance
  • Provide comprehensive support for emergency situations, safety procedures
  • Directs operations across key hubs in Texas, Memphis, and Newark, as well as FedEx's expansive international network
  • Directs the coordination of inbound and outbound international freight shipments, ensuring meticulous adherence to stringent customs guidelines and regulations
  • Utilize the Webtech system to monitor asset movement and ensure full compliance with DOT regulations
  • Provide mentorship and coaching to new managers, focusing on refining daily processes, reinforcing safety protocols, and optimizing operational efficiency
  • Manage 24-hour operations, spanning AM, Mid-Day, PM, and weekend shifts
  • Collaborate with upper management to support operational initiatives and implement necessary changes
  • Strategize pick-up/delivery times with customers to minimize disruptions to their deadlines and optimize efficiency for our drivers
  • Developed strong relationships with vital customers and vendors, elevating service standards
  • Offer timely shipment status updates to customers and promptly address any concerns they may have
  • Engage with dispatchers and drivers to strategize route optimization, reducing transit times effectively

Air Ground Freight Services - Operations Manager

FedEx Express
2004.04 - 2014.02

Courier/Coverage Driver

FedEx Express
Austin, TX
2000.02 - 2004.04
  • Assisted managers in optimizing routes for increased productivity, contributing to operational efficiency
  • Provided coaching and training to new couriers, emphasizing proper on-road methods and safety protocols
  • Executed timely delivery and pick-up of packages, consistently meeting or surpassing daily on-road targets
  • Conducted accurate scanning of domestic and international packages, adhering to prescribed procedures
  • Sorted packages by service type and destination, following established protocols to ensure efficient handling
  • Loaded and unloaded domestic and international freight onto containers, trucks, or aircraft, maintaining adherence to safety standards and operational procedures.

Education

Highschool Diploma -

Austin High School
Austin, TX
05.1997

Skills

  • Transportation Industry Knowledge
  • Customer Service
  • DOT Regulations
  • Computer Proficiency
  • Strong alphanumeric data entry skills, ensuring efficient and accurate data management
  • Communication
  • Decision Making
  • Management Experience
  • Forklift Certification
  • Team Leadership

Attributes

Renowned for honesty, loyalty, reliability, and exceptional stress tolerance, contributing to sustained performance excellence in diverse work settings.

Timeline

Air Ground Freight Services - Operations Manager

FedEx Express
02.2014 - Current

Air Ground Freight Services - Operations Manager

FedEx Express
2004.04 - 2014.02

Courier/Coverage Driver

FedEx Express
2000.02 - 2004.04

Highschool Diploma -

Austin High School

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Aletheia Martinez