Alette Pittman
Antioch,CA
Summary
Experienced office manager and administration professional with several years of overseeing wide variety of essential functions in bustling business. Results-driven specialist in supply management, vendor negotiation, and invoice processing. Proven track record of enhancing efficiency and reducing operational costs. Exemplary leadership abilities in project and building enhancement. Proven experience in streamlining operations, and organizational efficiency. Analytical in optimizing productivity, efficiency and service quality across various departments. Highly organized with strengths in prioritizing tasks and managing deadlines and building management duties as needed.
Overview
35
35
years of professional experience
Work History
Office Manager
PolicyLink
Oakland, CA
01.2007 - Current
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated meetings and organized company events, enhancing staff engagement.
- Maintained impeccable office organization and upkeep to support efficiency, professionalism and performance objectives.
- Implemented new office procedures to boost organization and operational efficiency.
- Developed vendor relationships to support operational needs and negotiations.
- Processed invoices and expense reports, supporting finance team accuracy.
- Maintained filing system for records and correspondence, ensuring easy access.
- Handled front desk operations, greeting visitors and managing inquiries effectively.
- Scheduled Ergonomic Assessments for new employees.
- Support to Managers of the offices of the company CEO and President, as needed.
- Coordinated scheduling and meetings for executive staff and departments.
- Facilitated onboarding processes for new employees within the organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Customer Service Representative
Domino's Pizza
Hayward, California
08.2003 - 01.2007
- Resolved franchisee product and delivery challenges efficiently, ensuring high satisfaction levels and retention.
- Maintained organized service area, supporting operational efficiency and streamlined workflow.
- Assisted franchisees with product selection, billing, returns, and technical support effectively.
- Tracked orders from initiation to delivery, ensuring timely fulfillment and accuracy for customer satisfaction.
- Developed strong customer and franchisee relations through personalized assistance and friendly interactions.
- Participated in training sessions for new staff on service protocols and procedures.
- Updated databases with accurate customer information for future reference.
- Engaged with distribution staff and franchisees to understand needs and effectively promote relevant products.
- Maintained cleanliness and organization of the front counter area.
- Collaborated with team members to ensure timely product preparation to fulfill weekly restaurant orders.
- Utilized point-of-sale systems for order entry and tracking efficiently.
- Utilized logistics systems to compile warehouse load sheets and delivery manifests nightly
Middle School Secretary
Berkeley Unified School Dist
Berkeley, California
08.1991 - 06.2003
- Managed multiple calendars, expense reports, reimbursements, and meeting preparations efficiently.
- Promoted teamwork and loyalty among school staff by modeling empathy and compassion.
- Maintained office supplies inventory through stock checks, anticipating needs, placing orders, and verifying receipt.
- Coordinated meetings between staff members, students, and parents to enhance communication.
- Organized and distributed mail to faculty members daily to ensure timely communication.
- Supported administrative personnel with tasks such as filing paperwork and updating databases.
- Greeted students, parents, and visitors professionally while directing them appropriately.
- Developed efficient filing systems to improve document retrieval processes.
Education
Associate of Arts - General Studies
Laney College
Oakland, CA05.1984
Skills
- Office administration
- Staff relations management
- Event and Meeting coordination
- Building Safety First Responder
- Vendor negotiation
- Team leadership
- Effective oral/written communication
- Onboarding support
- Project management
- Filing systems
- Facility management
- Account reconciliation
- Expense reporting
- Administrative support
- Inventory control
- Mail handling
Languages
Spanish
Professional
Timeline
Office Manager
PolicyLink
01.2007 - Current
Customer Service Representative
Domino's Pizza
08.2003 - 01.2007
Middle School Secretary
Berkeley Unified School Dist
08.1991 - 06.2003
Associate of Arts - General Studies
Laney College