Alex Akyuz

• I am an experienced IT professional with a wide range of skills, including helpdesk IT support, end-user assistance, and network administration. It has been my privilege to provide support to users from across the country throughout my career, demonstrating a capability to adapt to new environments and excel in them. Furthermore, I have a number of prestigious certifications that have been granted to me by renowned organizations such as Cisco, Microsoft, and (ISC)2 in the area of cybersecurity and information security. I have extensive experience in troubleshooting, problem resolution, and providing comprehensive technical support for a wide range of computer and technology issues.

Cybersecurity Certification (CC) from (ISC)2

• 2015 Keynote speaker for Secure World Expo in Detroit
• Presented: Cybersecurity: Past, Present, and Future
• Created the information security program at Lear Corporation incorporating the ISO-27001 IT security framework during internship
• Achieved excellent feedback from multiple customers by completing advanced computer and network troubleshooting with accuracy and efficiency
• Documented and resolved technical user issues with industry standard information technology ticketing systems: Cherwell and ServiceNow

• (ISC)2
• ISACA
• InfraGard
• Microsoft Learn
• Cisco Network Academy
• LinkedIn Learning