Microsoft Office 365

Client Relationship Management
Teamwork and Collaboration
Interpersonal Communication
Organization and Time Management
Troubleshooting
Information Technology Ticketing Systems
Cybersecurity
Information Security
Working with ISO-27001, NIST, PHI, PII, and HIPAA security frameworks
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Excellent Communication
Customer Service
Years of helpdesk technical support
Internship with Lear Corporation Headquarters
Years of professional work experience in customer service
Cybersecurity Certification (CC) from (ISC)2
Microsoft Office 365
Linux
VMware
Active Directory
Virtual Private Network (VPN)
Software Installation and Configuration
Hardware Installation and Configuration
Cherwell
McAfee Antivirus
Bomgar (Remote Troubleshooting Software Support)
Cybersecurity Certification (CC) from (ISC)2
Network Security from Cisco
Cyber Threat Management from Cisco
Network Defense from Cisco
Network Security & Support from FortiNet