Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Ortiz

San Francisco,CA

Summary

Proven leader with extensive experience in operations management and organizational development, notably at B.A.P.S. Accessories: Excelled in driving productivity optimization and fostering team collaboration, resulting in significant operational efficiencies and enhanced team performance. Skilled in data-driven decision-making and effective communication, spearheaded initiatives that markedly improved customer satisfaction and company profitability. Business-driven President of Operations with twenty plus years of experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams. Professional President of Operations with twenty plus years of experience successfully devising and executing strategic business plans. Sustainable growth-minded budget coordinator with collaborative approach to determining specific, detailed quarterly and annual revenue and expenditure targets. Sensible personnel manager, implementing employee-focused wellness programs and generating industry-leading worker satisfaction ratings. Deliberate Business Executive with years of experience collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise. Growth-minded budget manager with clarity in market-focused planning and collaborative strategy development. Top-notch President of Operations with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dynamic individual with hands-on experience in all facets of business and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

President of Operations

Bay Area Property Solutions (B.A.P.S.)
1320 Willow Pass Rd. Suite 600 Concord, CA 94520
01.2013 - 06.2022
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supported project management team for optimal performance.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Established performance goals for department and outlined processes for achievement.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Identified opportunities to improve business process flows and productivity.
  • Managed cross-functional teams to ensure successful project completion and optimal team performance.
  • Enhanced customer satisfaction through the development and execution of targeted service initiatives.
  • Attended trade shows and client meetings, promoting brand, and building rapport with prospects.
  • Championed corporate culture initiatives by fostering a positive work environment focused on employee engagement and professional development.
  • Developed key performance indicators, leading to improved departmental accountability and results tracking.
  • Implemented quality control measures across all departments, resulting in consistent high-quality products and services delivered to customers.
  • Coordinated international expansion efforts by establishing partnerships with global distributors, increasing brand presence overseas.
  • Increased overall company productivity by introducing innovative operational strategies.
  • Optimized supply chain processes for enhanced efficiency, product availability, and reduced lead times.
  • Oversaw budgeting and financial forecasting for all departments, ensuring fiscal responsibility throughout the organization.
  • Drove continuous improvement initiatives across the organization, promoting a culture of excellence in all aspects of business operations.
  • Directed mergers and acquisitions, ensuring seamless integration of business operations and personnel management.
  • Spearheaded technology upgrades to modernize internal systems for increased productivity and ease of use.
  • Facilitated collaboration between departments for streamlined communication channels that optimized information sharing.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Acquired space for renovations, planning, and office expansion and handled overall project management.
  • Aligned organizational goals with industry trends through comprehensive market research analysis.
  • Implemented cost-saving measures, reducing overall operational expenses while maintaining quality standards.
  • Led strategic planning efforts for company growth, resulting in increased market share and revenue generation.
  • Developed succession plans to ensure smooth transitions during leadership changes or reorganizations.
  • Mentored executive-level staff members to create a talent pipeline capable of handling future leadership roles within the company.
  • Established strong relationships with vendors and suppliers to negotiate favorable contracts and pricing agreements.
  • Managed and organized internal communication to hold staff accountable to priorities.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
  • Developed strategy to combat increased competitive presence within territory.
  • Earned company exceptional ratings and testimonials from clients and industry organizations.
  • Participated in monthly training on latest technology trends and products in industry.
  • Developed in-depth knowledge of each client's business through research and regular on-site meetings.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Monitored key business risks and established risk management procedures.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Cultivated company-wide culture of innovation and collaboration.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Oversaw divisional marketing, advertising and new product development.
  • Devised and presented business plans and forecasts to board of directors.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Regional Property Manager

Davis Property Management
1388 Sutter St. Suite 607 San Francisco, CA. 94109
09.2006 - 09.2012
  • Conducted regular site visits to evaluate 28 property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Coached 24 on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
  • Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
  • Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
  • Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
  • Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
  • Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
  • Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
  • Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
  • Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
  • Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
  • Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
  • Implemented energy-efficient initiatives across all properties, reducing overall utility expenses without compromising tenant comfort levels or amenities.
  • Established strong partnerships with local government agencies, streamlining permitting processes for construction projects or zoning changes as needed.
  • Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
  • Created customized reporting formats for property owners, ensuring clear communication of key performance indicators and financial status.
  • Maximized revenue growth by developing and executing competitive pricing strategies for each property.
  • Streamlined operations, implementing efficient property management software systems for tracking tenant data, financials, and maintenance requests.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Inspected community common areas, apartment units and model appearance to address problems.
  • Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Negotiated vendor contracts and presented to owners for approval.
  • Reviewed financial forecasts, budget and operational goals.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
  • Identified and addressed potential safety issues and liability concerns.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Created reports, recorded contracts and kept employee records in corporate database and accounting software.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Completed annual rent calculations using housing database software.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Planned special events such as lotteries, dedications and project tours.
  • Maximized rental income while minimizing expenses through effective planning and control.

Accounting Technician

JBER - R U.S. Military and Family Housing
600 Richardson DR. Fort Richardson, Alaska 99505
06.1997 - 07.2003
  • Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
  • Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
  • Completed bi-weekly payroll for company employees.
  • Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic per Military standards.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications per Military protocol.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.Report to Finance’s Commanders.

Education

None - Military Move To Another State - Business Development W/ Emphasis in Real Estate

University of Anchorage Alaska
Anchorage, AK

Skills

Data-driven decision-making

  • Operations Management
  • Organizational Development
  • Productivity Optimization
  • Logistics Management
  • Workforce Planning
  • Facilities Management
  • Partnership Development
  • Corporate Communications
  • Contract Negotiation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Relationship and Team Building
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Leadership and People Development
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Analytical and Critical Thinker
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Client Relationship Building
  • Planning and coordination
  • Relationship Building
  • People and Culture
  • Approachable leader
  • Team building
  • Task Prioritization
  • Self Motivation
  • Innovative and Visionary
  • Effective Communicator and Public Speaker
  • Interpersonal Skills
  • Client Relationship Management
  • Analytical Thinking
  • Training and Development
  • Goal Setting
  • Professionalism
  • Staff Management
  • Interpersonal Communication
  • Client Engagement
  • Strategic Planning
  • MIssion and Vision
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Change and Growth Management
  • Policies and Procedures
  • Transformative leadership
  • Profit and Loss Management
  • Operations Oversight
  • Quality Control Planning
  • Professional Demeanor
  • Problem-solving aptitude
  • Process Improvements
  • Budget Planning
  • Balanced Work Ethic
  • Market Research
  • Articulate Communication
  • Solution Innovation
  • Results Orientation
  • Process Improvement
  • Annual Planning
  • Revenue Growth
  • Negotiation
  • New Business Development
  • Account Management
  • Business Planning
  • Financial Management
  • Employee Coaching
  • Resource Utilization
  • Cross-Functional Collaboration
  • Systems Organization
  • Business Administration

Operations Management

Organizational Development

Productivity Optimization

Logistics Management

Workforce Planning

Facilities Management

Customer Acquisition

Partnership Development

Corporate Communications

Contract Negotiation

Human Resources Management

Consultative Sales

Market Planning

Teamwork and Collaboration

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Relationship and Team Building

Multitasking Abilities

Adaptable and Flexible

Reliability

Leadership and People Development

Excellent Communication

Organizational Skills

Team Collaboration

Active Listening

Analytical and Critical Thinker

Effective Communication

Adaptability and Flexibility

Decision-Making

Client Relationship Building

Planning and coordination

Relationship Building

People and Culture

Management Team Leadership

Executive Leadership

Approachable leader

Team building

Strategic business planning

Task Prioritization

Stakeholder engagement

Effective Communicator and Public Speaker

Self Motivation

Innovative and Visionary

Interpersonal Skills

Client Relationship Management

Analytical Thinking

Training and Development

Goal Setting

Professionalism

Staff Management

Interpersonal Communication

Employee Motivation and Performance

Client Engagement

Strategic Planning

MIssion and Vision

Time management abilities

Marketing and Advertising

Continuous Improvement

Adaptability

Written Communication

Change and Growth Management

Sales Growth

Policies and Procedures

Transformative leadership

Profit and Loss Management

Operations Oversight

Quality Control Planning

Professional Demeanor

Problem-solving aptitude

Process Improvements

Budget Planning

Balanced Work Ethic

Market Research

Articulate Communication

Solution Innovation

Results Orientation

Human Resource Information System HRIS

Process Improvement

Portfolio Management

Annual Planning

Revenue Growth

Negotiation

New Business Development

Account Management

Community Outreach

Business Planning

Financial Management

Employee Coaching

Business Development

Marketing expertise

Resource Utilization

Board Reporting

Talent Recruitment

Cross-Functional Collaboration

Systems Organization

Business Administration

OSHA Training - Compliance

HUD Certification

Low Income Housing Experience

Tenant Law Experience

Yardi Software Systems

Bilingual- Fluent in Reading/Written/Speaking

Timeline

President of Operations

Bay Area Property Solutions (B.A.P.S.)
01.2013 - 06.2022

Regional Property Manager

Davis Property Management
09.2006 - 09.2012

Accounting Technician

JBER - R U.S. Military and Family Housing
06.1997 - 07.2003

None - Military Move To Another State - Business Development W/ Emphasis in Real Estate

University of Anchorage Alaska
Raquel Ortiz