Alex Aller
Belchertown,MA
Summary
Hardworking detail oriented with a background of grocery store operations. Values Cleanliness and Organization, and regularly practice cleaning and sanitation procedures. Effectively communicate with customers, creating an inviting environment where personable, helpful, and memorable experiences are the focus for our customers needs. Encourages a team that works together to ensure success, believing respect and collaboration between employees is essential to a efficient, productive workspace.
Overview
4
4
years of professional experience
Work History
Grocery Store Clerk
Big Y Foods Inc.
Westfield, MA
06.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Stocked shelves regularly, ensuring product availability and proper organization.
- Maintained cleanliness in store areas to promote a safe shopping environment.
- Monitored expiration dates and rotated stock to minimize waste effectively.
- Trained new staff on operational procedures and customer service standards.
- Implemented improved merchandising strategies to boost product visibility and sales performance.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Coordinated efforts between departments for smooth operations by communicating effectively during high-volume periods.
- Conducted price checks on items when necessary, ensuring accuracy for customers'' convenience.
- Managed inventory by stocking shelves and rotating products to minimize waste.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
- Ensured accurate pricing with proper labeling and signage for a seamless shopping experience.
- Participated in team meetings to discuss store goals, policies, and strategies for improvement.
Education
Associate of Science -
Bachelor of Science - Communications
Westfield State University
Westfield, MA06-2028
Associate of Arts - General Studies
Holyoke Community College
Holyoke, MA06-2025
Skills
- I provide exceptional customer service and treat everyone with respect and politeness to ensure good relationships with customers, and use these experiences to encourage them to come back again
- I like to Persistently maintain cleanliness, sanitization, and organization in order to ensure customer and employee satisfaction of the environment
- From working in perishable departments, I am very diligent about product standards, making me well knowledgeable on item rotation, date checking, and food safety procedures
- High stress environments and long, busy work days do not deter me from putting my best foot forward, and doing the best I can despite present circumstances
- My attention to detail and memory are very exceptional, having an ability to be trusted with passwords and other sensitive business information, and earning pallet jack machine certification I strive to ensure the business looks clean, organized, and full while regularly tending to these points as i maintain my responsibilities
- Loss prevention awareness knowledge has heightened my awareness to any way there may be a financial threat to a business wether it be internal, external, on purpose, or on mistake
- Aware and cautious of health code standards and being part of teams that frequently score high on food safety audits I value the health and safety of both employees and customers to the highest standard
- I value teamwork, and understand that working together is essential to a successful work environment often setting up the workplace in order to help the next shift staff I believe if we work well with each other even the busiest days can go smoothly, so I come to work ready to collaborate and work with my peers
- I am able to maintain many responsibilities, being a highscool student and a drum-line leader in my band extracurricular, and eventually being a full time college student with all of these other aspects I am able to balance with my job and perform well in my workplace
- Exceeded expectations in many roles earning achievements like deans list semesters, earning employee of the month, and placement in The National Society of Leadership and Success
Timeline
Grocery Store Clerk
Big Y Foods Inc.
06.2022 - Current
Associate of Science -
Bachelor of Science - Communications
Westfield State University
Associate of Arts - General Studies
Holyoke Community College