Alex Amparan
Barstow
Summary
Dynamic professional with a proven track record at AutoZone, excelling in time management and safety practices. Recognized for enhancing order accuracy and streamlining communication, leading to improved productivity. A clean driving record and exceptional customer service skills further contribute to a reliable and efficient work ethic in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Control Desk Operator
AutoZone
05.2024 - 07.2025
- Served as a point of contact for escalations, ensuring prompt and professional resolution of issues while maintaining a high level of customer satisfaction.
- Managed day-to-day activities within the control desk area, delegating tasks appropriately among team members based on priority levels.
- Streamlined communication between departments, resulting in improved workflow and increased productivity.
Order Selector
AutoZone
09.2022 - 05.2024
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
Order Selector
AutoZone
01.2020 - 09.2022
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
- Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
Driver
Victorville Medical Transportation
05.2017 - 06.2018
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Education
Social Science
Barstow Community College
Barstow, CA2017
Skills
- Time management
- Clean driving record
- Safe driving practices
- Punctual and reliable
- Defensive driving
- Safety management
- Passenger transportation
Timeline
Control Desk Operator
AutoZone
05.2024 - 07.2025
Order Selector
AutoZone
09.2022 - 05.2024
Order Selector
AutoZone
01.2020 - 09.2022
Driver
Victorville Medical Transportation
05.2017 - 06.2018
Social Science
Barstow Community College