Alex Apple
Jacksonville,FL
Summary
Results-driven Onboarding Specialist with a track record of successful implementation, training, and strategic engagement of 300+ customers for HubSpot's suite of software. Expertise in driving product adoption, strategizing growth-oriented campaigns, and optimizing sales processes to maximize customer success and achieve scalable software setup.
Overview
6
6
years of professional experience
Work History
Senior Customer Onboarding Specialist
HubSpot
Remote
06.2021 - Current
- Cultivate and maintain strong relationships as the primary point of contact for a diverse portfolio of 40+ clients concurrently, all of whom recently purchased the PRO+ tier of HubSpot software.
- Drive product adoption, customer success, and client retention by orchestrating strategic calls, fostering engagement, and guiding clients through the pivotal first 60 to 90 days of their contract.
- Deliver comprehensive training sessions to empower clients and their teams in effectively utilizing the HubSpot tools, resulting in enhanced proficiency, and optimized processes
- Troubleshoot and solve complex software issues, while also strategizing on growth-oriented sales & marketing campaigns.
- Identify cross-sell and upsell opportunities - top performer in this area among the core onboarding team
- Successfully onboarded over 300 clients to date earning a recognition as a top performer in customer satisfaction score
- Attained promotion to the senior role in less than 2 years
Account Coordinator
Lifestyle Marketing
Neptune Beach
09.2019 - 06.2021
- Orchestrated strategic initiatives for the projects of over 30 clients while also serving as the in-house HubSpot specialist for client onboarding and implementation.
- Managed new website builds by working directly with developers to execute solutions and conducted website audits to increase conversions and optimize the user experience.
- Email marketing & client social media content, copy, and design creation.
- Compiled and presented monthly reports, offering a detailed analysis of marketing channel performance for informed decision-making.
- Contributed to the ongoing development of internal processes for increased efficiency within the account management team.
Recruiter
Hueman People Solutions
Jacksonville Beach, Florida
07.2018 - 09.2019
- Effectively managed end-to-end recruitment and applicant tracking for over 75 job openings across the US, with a specific focus on hiring Nurse Practitioners, Physician Assistants, care management professionals, tele-health specialists, and in-home health assessment nurses seeking contract healthcare positions.
- Managed staffing and scheduling for the 33 nurses working in the Healthy Schools flu clinics throughout Ohio and Virginia, ensuring seamless operations and optimal healthcare service delivery.
Education
Bachelor of Science - Communication And Digital Media Studies
Florida State University
Tallahassee, FLSkills
- Business Relationship Management
- Problem-Solving
- Verbal & Written Communication
- Results-Driven
- Project Management
- Adaptable
- Proficient in HubSpot
- Workload Prioritization
Timeline
Senior Customer Onboarding Specialist
HubSpot
06.2021 - Current
Account Coordinator
Lifestyle Marketing
09.2019 - 06.2021
Recruiter
Hueman People Solutions
07.2018 - 09.2019
Bachelor of Science - Communication And Digital Media Studies
Florida State University