Alex Arian
Summary
Dynamic professional with a strong background in intercultural communication and workflow enhancement. Successfully coached new team members, contributing to operational success and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Store Receiver, Produce TM
Whole Foods Market
Naples, FL
01.2024 - Current
- Collaborated with other team members to investigate and resolve monthly PO discrepancies, ensuring accurate inventory.
- Directed team representatives to organize and streamline unloading of the DC truck.
- Functioned as the key liaison with vendors and regional leadership.
- Coached new receiver on essential SOPs and guided correction of mistakes.
- Supported product merchandising to elevate product visibility and drive sales.
- Mitigated tense customer interactions through active listening and validation techniques.
Certified Pharmacy Technician
Walgreens Pharmacy
Bonita Springs, FL
05.2021 - 04.2022
- Assisted pharmacist with clearing a high volume of prescriptions while also providing COVID tests and vaccinations.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems, and obtain payments.
Associate Cashier
The Home Depot
Bonita Springs, FL
02.2019 - 01.2021
- Collaborated with front-end staff to streamline check-out process for improved customer experience.
- Coached new associates on customer service techniques to enhance customer satisfaction, even during COVID lockdowns.
Shift Supervisor, Barista Trainer
Starbucks
Naples, FL
11.2013 - 01.2019
- Trained and mentored new team members on service protocols, enhancing team readiness and customer satisfaction.
- Supervised daily operations, ensuring compliance with company standards to maintain service quality.
- Communicated clearly and concisely with employees regarding job duties, expectations, and policies.
- Implemented merchandising strategies that increased visibility and appeal of food and drinkware, driving sales.
Education
MBA -
Florida Gulf Coast University
Fort Myers, FL12-2022
Bachelor of Arts - International Relations, Chinese
Bucknell University
Lewisburg, PA05-2011
Skills
- Clear, concise communication of expectations
- Active listening
- Knowledge of all WFM teams
- Vendor relations
- Issue research and resolution
- Product merchandising
- Intercultural communication
- Training delivery
- Quality assurance
Timeline
Store Receiver, Produce TM
Whole Foods Market
01.2024 - Current
Certified Pharmacy Technician
Walgreens Pharmacy
05.2021 - 04.2022
Associate Cashier
The Home Depot
02.2019 - 01.2021
Shift Supervisor, Barista Trainer
Starbucks
11.2013 - 01.2019
MBA -
Florida Gulf Coast University
Bachelor of Arts - International Relations, Chinese
Bucknell University