Alexander Baio
Medway,MA
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
2
2
years of professional experience
Work History
Cargo Van Driver
KSI Auto Parts
06.2023 - 09.2023
- Answered common customer questions, accepted payments (often being as much as thousands of dollars) and completed paperwork at delivery and pickup locations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Filled out load paperwork and DOT-mandated log books.
- Inspected load security and checked for damages.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
Crew Member
Dunkin' Brands
11.2021 - 09.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
Driver Helper
Churchill Linen
06.2021 - 09.2021
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading linens onto delivery trucks to maintain deadlines.
- Lifted and carried linen bags weighing up to 100 pounds.
- Arranged deliveries on truck to achieve best use of storage space and to minimize damage.
- Managed detailed records of deliveries according to established protocols.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
Bachelor of Arts - Psychology
University of Massachusetts - Boston
Boston, MA05.2026
High School Diploma -
Medway High School
Medway, MA06.2022
Skills
- Dependability and Honesty
- Responsibility
- Maintenance Needs
- Inquiry Response
- Critical Thinking
- Work Order Management
- Strong Working Relationships
- Efficiency and Time Management
Timeline
Cargo Van Driver
KSI Auto Parts
06.2023 - 09.2023
Crew Member
Dunkin' Brands
11.2021 - 09.2022
Driver Helper
Churchill Linen
06.2021 - 09.2021
Bachelor of Arts - Psychology
University of Massachusetts - Boston
High School Diploma -
Medway High School
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