Alex Bates
CHESAPEAKE,VA
Summary
Dedicated Assistant Healthcare Administrator with expertise in healthcare regulation compliance, operational management, and patient care coordination. Demonstrates strong communication, leadership, and problem-solving skills to optimize facility operations and enhance patient outcomes. Prepared to apply these abilities in a new role to support healthcare team success.
Overview
1
1
Certification
6
6
years of post-secondary education
19
19
years of professional experience
Work History
Assistant Healthcare Administrator
Defense Health Agency
Norfolk, Virginia
07.2025 - Current
- Collaborated with other healthcare professionals on interdisciplinary teams to provide comprehensive patient care services.
- Collaborated with physicians to manage patients' recovery and reviewed vital signs, lab tests and x-ray results.
- Scheduled patient appointments and managed provider calendars.
- Scheduled appointments for patients according to their individual needs while ensuring adequate coverage for all providers.
- Prepared healthcare records and maintained confidential patient files.
- Reviewed medical records for accuracy and completeness prior to filing them into electronic health record systems.
- Ensured HIPAA compliance by monitoring employee access levels and preventing unauthorized disclosure of confidential information.
- Monitored compliance with military health policies and procedures.
- Monitored inventory levels and ordered necessary medical supplies.
- Facilitated communication between various departments to ensure timely delivery of services.
- Supported Defense Health Agency clinic operations and administrative workflows.
- Conducted regular staff meetings to discuss changes in protocol and address any issues that may arise during daily operations.
- Assisted with the development and implementation of healthcare policies, procedures and protocols.
- Developed performance improvement plans for departments within the healthcare organization.
- Assisted with the onboarding process for new employees including orientation, training materials and scheduling interviews.
- Resolved customer service complaints in a professional manner while adhering to organizational guidelines.
- Analyzed operational data such as utilization rates or cost-per-case metrics in order to identify areas of improvement within the organization's processes.
Medical Supervisor
3D Littoral Anti Air Battalion
Kaneohe, Hawaii
08.2023 - 07.2025
- Delivered combat casualty care during Fleet Marine Force field operations.
- Conducted sick call screenings for Marine units and attached sailors.
- Maintained medical readiness records and immunization logs for deployed personnel.
- Prepared aid station supplies, medications, and emergency medical equipment.
- Assisted physicians and nurses with patient treatment in operational clinics.
- Trained Marines on first aid, hemorrhage control, and hygiene practices.
- Documented patient assessments and care notes in military medical systems.
- Utilized computer systems to enter patient data into electronic health records.
- Provided support in triage situations by evaluating incoming casualties for severity of injury or illness.
- Prepared patient records, reports, and other administrative documents related to health services rendered.
- Administered vaccinations as required by military policy.
- Counseled patients on health maintenance, nutrition, lifestyle changes.
- Maintained a sterile environment during surgical procedures.
- Conducted physicals on active duty service members prior to deployment.
- Monitored vital signs and administered medications as needed.
- Updated immunization records according to Department of Defense standards.
- Instructed classes on basic first aid techniques and preventive medicine practices.
- Coordinated with physicians regarding diagnosis and treatment plans for individual patients.
- Ensured all medical equipment was properly maintained and calibrated according to manufacturer instructions.
- Performed minor surgeries under the supervision of a physician.
- Assessed the need for further treatment or referral to specialists based on patient evaluation results.
- Responded quickly and efficiently to emergency situations in order to stabilize patients before transport.
- Ordered supplies necessary for medical operations from approved vendors.
- Delivered comprehensive medical care to Marines and Sailors in diverse environments, enhancing overall health outcomes.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Maintained organization and functionality of medical treatment areas, ensuring readiness for patient care and equipment efficacy.
- Established rapport with soldiers, reducing anxiety during medical assessments. with soldiers to reduce anxiety.
- Determined extent of injuries and illnesses to establish treatment priorities.
- Responded immediately to emergency calls to confirm best possible treatment.
- Performed preliminary exams to determine diagnosis and provide medical treatment.
- Administered first aid treatment or life support in prehospital settings.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Equipment Manager
Defense Health Agency
Honolulu, Hawaii
07.2020 - 08.2023
- Managed medical equipment inventories for Defense Health Agency clinical operations.
- Coordinated equipment issue, receipt, and transfer across departments.
- Scheduled preventive maintenance with vendors and biomedical technicians.
- Updated maintenance logs and accountability records for Defense Health Agency assets.
- Maintained accurate records of equipment inventory, repair and maintenance costs.
- Enforced handling procedures for sensitive medical equipment and supplies.
- Assigned equipment to users based on specific needs.
- Supported staff with equipment requests, location changes, and usage guidance.
- Communicated regularly with other departments regarding their needs related to equipment availability or performance issues.
- Maintained and organized equipment storage areas regularly.
- Ordered parts needed for repairs or preventive maintenance activities as required.
- Managed budgets for capital purchases and ensured cost-effectiveness in purchasing decisions.
- Coordinated the shipping and receiving of all new and repaired equipment.
- Implemented strategies to reduce downtime due to malfunctions or breakdowns.
- Reviewed work order requests from operators detailing problems they encountered while operating machines.
General Hospital Corpsman
Bureau of Medicine and Surgery
Bethesda, Maryland
05.2017 - 05.2020
- Provided patient care support in Bureau of Medicine and Surgery hospital clinics.
- Supported triage and emergency response in naval hospital settings.
- Assisted physicians and nurses with examinations and treatments.
- Assisted medical staff in providing patient care to a variety of patients, including those with acute and chronic illnesses.
- Conducted physical assessments of patients to determine their overall health status.
- Collected vital signs and documented assessments in medical records.
- Assessed vital signs such as blood pressure, heart rate, respiratory rate, temperature and weight.
- Educated patients on aftercare instructions and medication guidance.
- Provided patient education to individuals and families about disease processes, medications, preventive health measures, and other related topics.
- Developed individualized treatment plans based on assessment findings and physician orders.
- Documented all patient care activities accurately in the electronic medical record system.
- Reviewed lab results with patients explaining any abnormal values found in tests.
- Administered medications and immunizations.
- Administered injections and immunizations per physician orders.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Performed phlebotomy procedures on patients for laboratory testing.
- Prepared treatment rooms and maintained medical equipment readiness.
- Observed any changes in patient condition or behavior during shift hours.
- Enforced infection control procedures throughout Bureau of Medicine and Surgery facilities.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Provided emotional support to family members during difficult times.
Medical Assistant Supervisor
8th Marine Regiment
Jacksonville, North Carolina
05.2015 - 05.2017
- Administered medications and maintained safe medication records.
- Administered medications and immunizations.
- Assisted medical staff with patient care, including taking vital signs and administering medication.
- Conducted physical examinations, immunizations and health screenings for patients.
- Prepared patients for examinations, procedures, and treatment plans.
- Facilitated patient care by performing examinations and administering treatment.
- Administered intravenous fluids and medications as prescribed by a physician or nurse practitioner.
- Provided patient care for Navy medical teams and service members.
- Maintained medical records in accordance with Navy regulations.
- Monitored medical supplies inventory and ordered additional items when necessary.
- Managed medical supplies for naval medical operations and readiness.
- Trained junior corpsmen on patient care and clinic routines.
- Provided clinical instruction to lower ranking personnel on topics related to disease prevention and health promotion.
- Provided education to military personnel on health practices about preventive healthcare practices such as hand washing and diet modification.
- Instructed sailors on proper sanitation techniques to prevent the spread of infection.
- Counseled patients on lifestyle changes that could improve their overall health.
- Responded quickly to emergency situations involving trauma or cardiac arrest in order to provide life-saving measures such as CPR or first aid.
- Supported emergency response in military treatment facilities and field settings.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Ensured compliance with all safety protocols within the hospital setting.
- Calmed patients by carefully explaining each step and remaining composed.
- Provided emotional support to patients who were experiencing distress due to illness or injury.
- Troubleshooted medical equipment malfunctions in order to restore functionality quickly and safely.
- Developed individualized treatment plans for patients based on their specific needs.
- Coordinated scheduling of follow-up appointments for patients to monitor injuries or illnesses.
- Organized medical records electronically according to established standards.
- Assessed vital signs and reported changes to clinical staff.
- Performed medical duties for preventive and unscheduled care by conducting lab work, x-rays, phlebotomy and IV fluid administration.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Collaborated with medical personnel to quickly treat and transport patients.
Hospital Corpsman Third Class
Defense Health Agency
Beaufort, South Carolina
06.2012 - 06.2015
- Assessed patients, identified symptoms, and prioritized treatment actions.
- Assessed medical needs of patients and provided basic life support measures as needed.
- Operated cardiac monitors, stretchers, oxygen equipment, and splinting supplies.
- Communicated patient findings to nurses, paramedics, and dispatch staff.
- Followed EMS protocols, infection control, and patient safety procedures.
- Documented care reports, patient histories, and transport details.
- Mentored new EMT staff on field procedures and prehospital care.
- Ensured vehicles were ready for emergencies by conducting thorough readiness checks. checks and equipment restocking.
- Maintained vehicle cleanliness, readiness, and decontamination after transports.
- Followed traffic laws, safety protocols, and emergency driving procedures.
- Observed all traffic laws, ordinances, and regulations while driving emergency vehicles.
- Operated emergency vehicles in accordance with departmental policies and procedures.
- Documented vehicle checks, route details, and service status for public safety records.
- Performed venipuncture and capillary collections in fast-paced outpatient laboratory settings.
- Checked patient identification against records to maintain specimen integrity. and matched specimens with requisitions and labels.
- Explained collection procedures to patients with calm, professional communication.
- Processed blood specimens for transport using proper handling and storage steps.
- Followed infection control and safety standards in clinical healthcare environments.
- Documented collection details in laboratory systems and patient records.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
Warehouse Worker
2nd Supply Battalion
Jacksonville, North Carolina
05.2009 - 05.2012
- Picked, packed, and issued parts for unit orders
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded military supply shipments in battalion warehouse
- Inspected incoming supplies for damage and count accuracy
- Moved materials with pallet jacks and hand trucks
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
- Maintained clean aisles and safe storage areas
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Operated forklifts to move pallets through warehouse aisles and loading areas.
- Inspected equipment before shifts and reported safety issues to supervisors.
- Loaded trailers with inventory using proper stacking and securing methods.
- Unloaded incoming shipments and placed materials in designated storage locations.
- Verified shipment labels against receiving documents before product handling.
- Followed safety procedures for pedestrian traffic and material movement.
- Coordinated with warehouse teams to support timely order staging.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification according to company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Recorded inventory changes in supply logs and forms
- Coordinated with battalion personnel on delivery and pickup needs
- Liaised with supervisor to ensure effective workflow and coordination. and other warehouse staff to coordinate work.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Transported material to correct locations and documented inventory changes.
- Liaised with supervisor to ensure effective workflow and coordination. and other warehouse staff to coordinate work.
Field Medical Service Technician
Field Medical Training Battalion
Jacksonville, North Carolina
02.2009 - 05.2009
Student
Naval Hospital Corps School
Great Lakes, Illinois
09.2008 - 02.2009
Recruit
US Navy Boot Camp
Great Lakes
07.2008 - 09.2008
Maintenance Assistant
Building Solutions Group
Sharonville, Ohio
05.2008 - 07.2008
- Performed preventive maintenance on HVAC, plumbing, electrical, and lighting systems.
- Performed regular maintenance and repair of facility equipment and systems, such as HVAC units, plumbing fixtures, electrical wiring and lighting.
- Completed minor electrical, plumbing and HVAC maintenance for building occupants.
- Inspected building spaces for safety hazards, leaks, and repair needs.
- Detected and repaired hazardous conditions or concerns that presented risk of accidents or injuries.
- Handled work orders to ensure timely response to maintenance and tenant needs. for Building Solutions Group maintenance requests and tenant issues.
- Supported facility technicians with hands-on repairs and installations of equipment. with repairs, installations, and equipment troubleshooting.
- Documented completed tasks, supply usage, and follow-up repair needs.
- Maintained tools, supplies, and storage areas for daily maintenance operations.
- Used hand and power tools to adjust, connect and disconnect wiring and tubings.
- Replaced worn and damaged parts to keep maintenance equipment fully functional.
- Assisted with the installation of new equipment per manufacturer specifications.
- Maintained records of all repairs completed in a logbook for future reference.
- Provided technical support for staff when troubleshooting issues related to building systems.
Electrician Technician
Atkins & Stang
Cincinnati, Ohio
05.2007 - 07.2007
- Installed new electrical components, fixtures, and motors.
- Pulled wire through conduit and raceways for new installations.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Inspected tools, ladders, and equipment before daily electrical work.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Followed relevant electrical and building codes for each job.
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
- Supported team members with panel work, device installs, and routine maintenance.
- Worked in team-based environment to accomplish projects.
- Demonstrated strong foundation of safety knowledge and implemented industry best practices.
- Measured and prepared supplies for electrical tasks.
- Kept work areas clean, neat, and organized for efficient operations.
- Maintained safe and organized work areas throughout electrical projects to prevent hazards.
- Kept work areas clean, neat, and free of hazards.
- Maintained safe and orderly work environments to support effective operations.
- Carried materials and supplies between storage areas and active work sites.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Pulled insulated wires or cables through conduits to complete circuits.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
- Followed instructions from senior electrical professionals to complete tasks.
- Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
Education
Associate of Applied Science - Health Sciences
American Military University
Charles Town, WV 07.2014 - 05.2016
High School
Northwest High School
Cincinnati, OH 07.2004 - 05.2008
Skills
- Electronic health records
- HIPAA compliance
- Patient scheduling
- Clinic operations
- Healthcare policy
- Operations management
- Risk assessment
- Emergency preparedness
- Emergency planning
- Incident command
- Hazard risk assessment
- Disaster preparedness
- Interagency coordination
- Team coordination
- Professional discretion
- Attention to detail
Certification
- Basic Life Support
Timeline
Assistant Healthcare Administrator
Defense Health Agency
07.2025 - Current
Medical Supervisor
3D Littoral Anti Air Battalion
08.2023 - 07.2025
Equipment Manager
Defense Health Agency
07.2020 - 08.2023
General Hospital Corpsman
Bureau of Medicine and Surgery
05.2017 - 05.2020
Medical Assistant Supervisor
8th Marine Regiment
05.2015 - 05.2017
Associate of Applied Science - Health Sciences
American Military University
07.2014 - 05.2016
Hospital Corpsman Third Class
Defense Health Agency
06.2012 - 06.2015
Warehouse Worker
2nd Supply Battalion
05.2009 - 05.2012
Field Medical Service Technician
Field Medical Training Battalion
02.2009 - 05.2009
Student
Naval Hospital Corps School
09.2008 - 02.2009
Recruit
US Navy Boot Camp
07.2008 - 09.2008
Maintenance Assistant
Building Solutions Group
05.2008 - 07.2008
Electrician Technician
Atkins & Stang
05.2007 - 07.2007
High School
Northwest High School
07.2004 - 05.2008