Alex Bateson
Ferndale,MI
Summary
Highly motivated Hospitality professional with 10+ years of experience in high-volume restaurants. Proven track record of exceeding guest satisfaction goals, leading and mentoring teams, and driving operational efficiency. Developed a comprehensive training manual to onboard and empower new servers, ensuring consistent and exceptional guest service. Seeking a Front-of-House Manager position to leverage my expertise in staff development, guest relations, and revenue growth.
Overview
5
5
years of professional experience
Work History
Server
Market North End
Birmingham, MI
07.2023 - 07.2024
- Guest Liaison: Cultivated a welcoming and professional environment, fostering a seamless dining experience for all patrons.
- Menu Navigation Expert: Guided guests through menu selections with in-depth knowledge and personalized recommendations, ensuring informed and satisfying choices.
- Order Orchestrator: Meticulously captured guest preferences, ensuring flawless communication with the culinary team for accurate and timely order fulfillment.
- Beverage Maestro: Managed the beverage program with finesse, fulfilling orders efficiently and catering to specific guest requests, exceeding expectations.
- Service Symphony: Delivered courses with a well-timed and attentive approach, ensuring a smooth dining flow that kept guests comfortable and satisfied.
Server
Toast
Ferndale, MI
01.2022 - 06.2023
- Pre-Shift Preparation: Ensure all stations are stocked and sanitized for optimal guest service.
- Warm Welcome: Greet each guest with a friendly smile and professional demeanor, setting the tone for a delightful dining experience.
- Menu Mastery: Become a menu maven, guiding guests with confidence and offering insightful recommendations.
- Beverage Expertise: Navigate the beverage landscape, expertly fulfilling drink orders with finesse.
Front of House Manager
Bigalora Wood Fired Cucina
Ann Arbor, MI
01.2019 - 01.2022
- Service Symphony Conductor: Ensured a well-timed and attentive dining flow by coaching and motivating servers, leading to seamless service and guest satisfaction in a high-traffic environment.
- Beverage Program Champion: Spearheaded the beverage program, ensuring a well-stocked inventory, efficient service, and staff training to exceed guest expectations.
- Menu Authority: Empowered servers with in-depth menu knowledge through comprehensive training programs, fostering confident and informed guest recommendations.
Education
Some College (No Degree) - Nursing
Macomb Community College
Warren, MISkills
- Guest Focus
- Menu Knowledge
- Order Accuracy
- Beverage Expertise
- Table Management
- Refill Readiness
- Teamwork Synergy
Affiliations
- Prism choir
- Prism Dance group
Timeline
Server
Market North End
07.2023 - 07.2024
Server
Toast
01.2022 - 06.2023
Front of House Manager
Bigalora Wood Fired Cucina
01.2019 - 01.2022
Some College (No Degree) - Nursing
Macomb Community College
Similar Profiles
Alvaro BerroteranAlvaro Berroteran
Assistant Sous Chef at South End MarketAssistant Sous Chef at South End Market
Gabriel BirdGabriel Bird
Dish Washer at Boise Co-op North EndDish Washer at Boise Co-op North End
Joshua HawleyJoshua Hawley
Warehouse Manager at North End Building SuppliesWarehouse Manager at North End Building Supplies