Alex Bevilacqua-Layton
Naples,Fl
Summary
Directed retail operations with a focus on staff development and customer service enhancement. Championed initiatives that drove sales growth and improved service standards. Oversaw daily operations to achieve performance objectives. Fostered effective communication to optimize team collaboration and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Manager
Starbucks
Riverview, FL
08.2021 - 05.2025
- Directed multi-site operations, ensuring compliance with company standards and regulations.
- Developed strategic plans to enhance sales performance across district locations.
- Mentored management teams to cultivate leadership skills and improve operational efficiency.
- Analyzed market trends and customer feedback to drive responsive initiatives.
- Spearheaded training programs to enhance employee skills and foster continuous improvement culture.
- Created a positive work environment that boosted employee morale and encouraged collaboration.
- Executed comprehensive training for store managers, resulting in improved performance and satisfaction.
- Championed community involvement, developing partnerships and participating in charitable events.
District Manager in Training
Starbucks
Naples, FL
09.2020 - 07.2021
Store Manager
STARBUCKS COFFEE COMPANY
Naples, FL
09.2004 - 08.2020
- Directed inventory management, cash handling, and store operational protocols.
- Facilitated effective employee engagement in high-pressure situations through targeted communication and supportive feedback.
- Performed point of sale procedures, ensuring accurate daily financial reconciliation.
- Optimized product presentation by rotating merchandise and displays.
- Launched four new store locations in Collier County between 2015 and 2020.
- Ensured proper product levels through diligent inventory control and organized backroom practices.
- Enhanced customer service quality by training associates on sales techniques and product specifications.
- Implemented innovative employee programs to foster loyalty and improve retention rates.
Store Manager
Barnies Coffee and Tea Company
Naples, FL
11.2000 - 06.2004
- Managed daily operations of the store, ensuring excellent customer service and product quality.
- Mentored team members to cultivate a supportive and efficient work culture.
- Optimized inventory levels while reducing waste through strategic management practices.
- Identified sales trends through data analysis, informing targeted marketing efforts for revenue enhancement.
- Increased customer engagement by enhancing loyalty programs with personalized services.
- Directed inventory control, cash management, and store operational procedures effectively.
- Promptly addressed customer complaints to preserve positive relationships with clientele.
- Facilitated proactive communication to lead store employees successfully in high-pressure settings.
Education
Bachelor Of Business -
Arizona State University
Tempe, AZ01.2018
High School Diploma -
Barron Collier High School
Naples, FL06.2001
Skills
Assisted in organizing and facilitating training sessions for new managers Supported teams in understanding managerial concepts and practices Contributed to the development of training materials and resources
Facilitated process improvement coaching sessions to enhance team efficiency
Cultivated strong customer relationships to enhance satisfaction and loyalty
Managed comprehensive oversight of database systems to ensure data integrity and security
Developed and implemented service excellence strategies to enhance customer satisfaction
Delivered strategic insights to inform decision-making processes
Assisted in training new team members on processes and procedures Provided guidance to colleagues to enhance their skills and knowledge Supported team initiatives to improve overall performance
Executed display optimization strategies to enhance user experience
Directed comprehensive financial oversight initiatives
Executed precise money handling procedures to ensure accurate financial transactions
Facilitated team development initiatives to enhance collaboration and performance
Optimized revenue generation strategies to enhance financial performance
Accomplishments
- Area Store Manager of the quarter 2018
Certification
Food safety certified
Timeline
District Manager
Starbucks
08.2021 - 05.2025
District Manager in Training
Starbucks
09.2020 - 07.2021
Store Manager
STARBUCKS COFFEE COMPANY
09.2004 - 08.2020
Store Manager
Barnies Coffee and Tea Company
11.2000 - 06.2004
High School Diploma -
Barron Collier High School
Bachelor Of Business -
Arizona State University