Alex Bishop
Chillicothe,IL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
15
15
years of professional experience
Work History
Team Lead - Supervisor
Goodwill Industries
11.2023 - Current
- Worked on clothing and wares production, as well as making daily assignment sheets for employees, doing drawer counts and inventory, and making bank runs
- Working on the docks and ordering trucks for our inventory, and scanning in and sending all of our documents and bank drop information to our finance and reports departments.
Recovery Support Specialist
UnityPoint/Carle Health
09.2021 - 11.2023
- Duties included preparing people for jobs
- I helped our guests build resumes, search for jobs, make calls to business, practice with fake interviews, and coached them on how to present themselves in interviews
- I also would talk to the guests who had jobs and work with them on how they might be able to perform better
- We would work on recovery goals and do different DBT worksheets and exercises, and sometimes just talk about what the guests were going through
- We made weekly calls and did write up a summary of each visit, which we posted in a daily blog
- I completed Peer Academy while there, and was CPI Certified.
Lead/Event Specialist
Crossmark
05.2021 - 09.2021
- Making sample schedules for Sams Club
- Helping set up our sample stations
- Maintaining, cleaning, and running our juicer machine, and engaging the customers.
Customer Service/Tech Support
HGS USA (Venmo)
08.2018 - 05.2021
- Walking customers through how to make payments, getting into their accounts, and informing them of different security and system issues
- Making notes as close to verbatim as possible.
IRI Data Collection
Crossmark
01.2018 - 05.2018
- Scanning each item on end caps at various retail stores in the area.
Seasonal Flow
Target
10.2017 - 01.2018
- Unloading inventory, stocking shelves, customer assistance.
Production
Step Industries
07.2017 - 10.2017
- Assembly work, display construction, building materials.
Cart Handler
Sam’s Club
02.2017 - 07.2017
- Cart collection, door monitoring, customer assistance.
Cook
Dairy Queen
09.2016 - 12.2016
- Assembling restaurant items, cooking.
Dish Washer, Clean up, Restaurant Help
Donnie’s Homespun Pizza
03.2014 - 04.2016
Skate Guard
Decatur Civic Center
08.2009 - 03.2014
- Maintaining safety, teaching ice skating lessons, distributing skates and equipment, selling pro-shop inventory and tickets, answering the phone and general clean up.
IT Department Student Intern
ADM
08.2011 - 12.2011
- Recycle computers and hard drives, install hardware and software, make calls, make computer deliveries.
Education
High School Dual Credit -
Richland Community College
IT program -
Milwaukee Area Technical College
05.2018
Eisenhower High School
Decatur, IL12.2011
Skills
- 3rd year Computer student – proficient with Excel, Word, Power Point, Access, Web Design
- Crisis Prevention and Intervention Certified
- Completed Peer Academy while at Carle Health as a Peer Recovery Support Specialist
- Customer Focus
- Schedule Management
Accomplishments
- GPA 3.76 on a 4.0 scale/class rank 20 out of 146
- National Honor Society 2011-2012
- Web designer for teacher’s web pages
- Student Mentor Program – chosen freshmen year to weekly visit 6th graders to promote reading and education
- Decatur Flames Hockey Team 2006-2010
Timeline
Team Lead - Supervisor
Goodwill Industries
11.2023 - Current
Recovery Support Specialist
UnityPoint/Carle Health
09.2021 - 11.2023
Lead/Event Specialist
Crossmark
05.2021 - 09.2021
Customer Service/Tech Support
HGS USA (Venmo)
08.2018 - 05.2021
IRI Data Collection
Crossmark
01.2018 - 05.2018
Seasonal Flow
Target
10.2017 - 01.2018
Production
Step Industries
07.2017 - 10.2017
Cart Handler
Sam’s Club
02.2017 - 07.2017
Cook
Dairy Queen
09.2016 - 12.2016
Dish Washer, Clean up, Restaurant Help
Donnie’s Homespun Pizza
03.2014 - 04.2016
IT Department Student Intern
ADM
08.2011 - 12.2011
Skate Guard
Decatur Civic Center
08.2009 - 03.2014
IT program -
Milwaukee Area Technical College
Eisenhower High School
High School Dual Credit -
Richland Community College