
Customer Service Representative with 16+ years of extensive expertise in enhancing customer loyalty through professionalism and efficiency. Demonstrates a proven track record of innovative problem-solving and successful job performance, leveraging skills in multitasking, clear communication, and time management to consistently improve service quality. Passionate about driving measurable improvements and contributing to a collaborative team environment.
Respond to a high volume of incoming calls from members and providers.
Work with peers to solve problems and promoted teamwork.
Reprocess claims that are billed in error.