Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEX BLACK

FLORENCE,SC

Summary

Customer Service Representative with 16+ years of extensive expertise in enhancing customer loyalty through professionalism and efficiency. Demonstrates a proven track record of innovative problem-solving and successful job performance, leveraging skills in multitasking, clear communication, and time management to consistently improve service quality. Passionate about driving measurable improvements and contributing to a collaborative team environment.

Overview

18
18
years of professional experience

Work History

Member and Provider Service Rep

Wellsense
Boston, MA
01.2025 - Current

Respond to a high volume of incoming calls from members and providers.

Work with peers to solve problems and promoted teamwork.

Reprocess claims that are billed in error.

Medicare Billing Representative

Cigna Healthcare
08.2023 - 12.2024
  • Support Medicare customers with benefits and claims, ensuring timely and accurate processing.
  • Facilitate premium payments and explain benefits, enhancing customer understanding and satisfaction.
  • Assist patients with benefit inquiries, providing clear and concise information.

Claims Customer Service Representative 2

BlueCross Blueshield of SC
Florence, SC
06.2012 - 07.2023
  • Answered customer calls and written inquiries promptly, ensuring high satisfaction and retention.
  • Resolved complex customer and provider issues, enhancing service quality and efficiency.
  • Handled high volumes of inquiries, showcasing strong multitasking and problem-solving skills.

Customer Service Representative

Sykes
Kingstree, SC
08.2008 - 11.2011
  • Resolved AT&T billing issues, ensuring first-call resolution and high customer satisfaction.
  • Provided empathetic support, addressing client concerns promptly and reinforcing their expectations.

Education

Associate of Science - Computer Programming Tech

Florence Darlington Technical College
Florence, SC, US

Skills

  • Patience, Clear Communications, Positive Language, Goal Oriented, Willingness to Learn, Attentiveness, Knowledge of Service, Multitasking, Problem Solving, Efficiency, Data Processing, Research Skills, Professionalism

Timeline

Member and Provider Service Rep

Wellsense
01.2025 - Current

Medicare Billing Representative

Cigna Healthcare
08.2023 - 12.2024

Claims Customer Service Representative 2

BlueCross Blueshield of SC
06.2012 - 07.2023

Customer Service Representative

Sykes
08.2008 - 11.2011

Associate of Science - Computer Programming Tech

Florence Darlington Technical College