Alex Blackwood
Rutland,VT
Overview
8
8
years of professional experience
Work History
Service Writer
Bikebarn Racing
Whitman, MA
08.2023 - Current
- Assessed customer needs to provide accurate service estimates and recommendations.
- Coordinated service schedules to optimize workflow and minimize turnaround times.
- Maintained detailed records of service orders and customer interactions in management software.
- Collaborated with technicians to ensure timely completion of repairs and services.
- Carried bike technician responsibilities as well, completing up to 200 labor minutes daily.
Rider Support Technician
Velofix
Boston, MA
02.2022 - 08.2023
- Executed all aspects of bicycle shop management, including repairs and customer service, from a fully equipped Sprinter van.
- Facilitated timely appointments to execute repairs for diverse clientele, including private customers and large corporations.
- Maintained accurate inventory levels to support operational efficiency and minimize shortages.
- Directed daily operations of van and shop to ensure safety and efficiency.
Manager
Blackwood's Custom Bikes
Naples, FL
10.2020 - 02.2022
- Family owned shop, bmx racing oriented.
- Oversaw daily operational activities to ensure efficiency and productivity.
- Oversaw parts procurement and optimized inventory management processes.
- completed repairs
- Oversaw social media account management to enhance brand visibility.
- Developed and produced engaging video content for social media platforms.
- Built and managed the shop's website to enhance online presence and customer accessibility.
Bicycle Mechanic
Alpine Bike Works
Killington, VT
04.2020 - 09.2020
- Repaired bicycle mechanical issues using specialized tools and equipment.
- Conducted routine maintenance on various bicycle models to ensure optimal performance.
Snowboard Instructor
Killington Ski Resort
Killington, VT
11.2018 - 05.2019
- Instructed diverse groups in snowboarding techniques, ensuring skill development and safety adherence.
- Demonstrated advanced snowboarding skills, enhancing students' confidence and performance.
- Collaborated with other instructors to refine teaching methods and improve overall guest experience.
Adventure Center Attendant
Killington Ski Resort
Killington, VT
05.2018 - 09.2018
- Assisted in day to day operation of The Beast Mountain Coaster
Ticket Checker
Killington Ski Resort
Killington, VT
11.2017 - 05.2018
- Validated ticket authenticity at designated lift to uphold resort policies.
Education
No Degree - Chemistry
Castleton University
Castleton, VTHigh School Diploma -
Fair Haven Union High School
Fair Haven, VT06.2018
Completion Certificate - S.T.E.M 1
Stafford Technical Center
Rutland, VT06.2017
Skills
- Certified Shimano Technician
- SRAM Technical University Graduate
- Trek University Guide Certification
- Specialized University Graduate
- Certified Santa Cruz/Cervelo Technician
- Bosch certified Technician
- Experienced Wheel Builder
- Sales
- Procurement
- Problem Solving
- Communication
- Mechanics
Timeline
Service Writer
Bikebarn Racing
08.2023 - Current
Rider Support Technician
Velofix
02.2022 - 08.2023
Manager
Blackwood's Custom Bikes
10.2020 - 02.2022
Bicycle Mechanic
Alpine Bike Works
04.2020 - 09.2020
Snowboard Instructor
Killington Ski Resort
11.2018 - 05.2019
Adventure Center Attendant
Killington Ski Resort
05.2018 - 09.2018
Ticket Checker
Killington Ski Resort
11.2017 - 05.2018
No Degree - Chemistry
Castleton University
High School Diploma -
Fair Haven Union High School
Completion Certificate - S.T.E.M 1
Stafford Technical Center