Overview
Work History
Education
Skills
Timeline
Generic
Alex Blackwood

Alex Blackwood

Rutland,VT

Overview

8
8
years of professional experience

Work History

Service Writer

Bikebarn Racing
Whitman, MA
08.2023 - Current
  • Assessed customer needs to provide accurate service estimates and recommendations.
  • Coordinated service schedules to optimize workflow and minimize turnaround times.
  • Maintained detailed records of service orders and customer interactions in management software.
  • Collaborated with technicians to ensure timely completion of repairs and services.
  • Carried bike technician responsibilities as well, completing up to 200 labor minutes daily.

Rider Support Technician

Velofix
Boston, MA
02.2022 - 08.2023
  • Executed all aspects of bicycle shop management, including repairs and customer service, from a fully equipped Sprinter van.
  • Facilitated timely appointments to execute repairs for diverse clientele, including private customers and large corporations.
  • Maintained accurate inventory levels to support operational efficiency and minimize shortages.
  • Directed daily operations of van and shop to ensure safety and efficiency.

Manager

Blackwood's Custom Bikes
Naples, FL
10.2020 - 02.2022
  • Family owned shop, bmx racing oriented.
  • Oversaw daily operational activities to ensure efficiency and productivity.
  • Oversaw parts procurement and optimized inventory management processes.
  • completed repairs
  • Oversaw social media account management to enhance brand visibility.
  • Developed and produced engaging video content for social media platforms.
  • Built and managed the shop's website to enhance online presence and customer accessibility.

Bicycle Mechanic

Alpine Bike Works
Killington, VT
04.2020 - 09.2020
  • Repaired bicycle mechanical issues using specialized tools and equipment.
  • Conducted routine maintenance on various bicycle models to ensure optimal performance.

Snowboard Instructor

Killington Ski Resort
Killington, VT
11.2018 - 05.2019
  • Instructed diverse groups in snowboarding techniques, ensuring skill development and safety adherence.
  • Demonstrated advanced snowboarding skills, enhancing students' confidence and performance.
  • Collaborated with other instructors to refine teaching methods and improve overall guest experience.

Adventure Center Attendant

Killington Ski Resort
Killington, VT
05.2018 - 09.2018
  • Assisted in day to day operation of The Beast Mountain Coaster

Ticket Checker

Killington Ski Resort
Killington, VT
11.2017 - 05.2018
  • Validated ticket authenticity at designated lift to uphold resort policies.

Education

No Degree - Chemistry

Castleton University
Castleton, VT

High School Diploma -

Fair Haven Union High School
Fair Haven, VT
06.2018

Completion Certificate - S.T.E.M 1

Stafford Technical Center
Rutland, VT
06.2017

Skills

  • Certified Shimano Technician
  • SRAM Technical University Graduate
  • Trek University Guide Certification
  • Specialized University Graduate
  • Certified Santa Cruz/Cervelo Technician
  • Bosch certified Technician
  • Experienced Wheel Builder
  • Sales
  • Procurement
  • Problem Solving
  • Communication
  • Mechanics

Timeline

Service Writer

Bikebarn Racing
08.2023 - Current

Rider Support Technician

Velofix
02.2022 - 08.2023

Manager

Blackwood's Custom Bikes
10.2020 - 02.2022

Bicycle Mechanic

Alpine Bike Works
04.2020 - 09.2020

Snowboard Instructor

Killington Ski Resort
11.2018 - 05.2019

Adventure Center Attendant

Killington Ski Resort
05.2018 - 09.2018

Ticket Checker

Killington Ski Resort
11.2017 - 05.2018

No Degree - Chemistry

Castleton University

High School Diploma -

Fair Haven Union High School

Completion Certificate - S.T.E.M 1

Stafford Technical Center
Alex Blackwood