Alex Borisov
Tampa ,Florida
Summary
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices, plastic surgery, medical Spas . Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Knowledgeable in Social Media experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention .Self-motivated and keep continuing learning. A good leader and communicator of people from differing cultures and backgrounds, with ability to train, mentor and develop staffs through the involvement, engagement, and empowerment of people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with solid background in business development and sales. Skilled in strategic planning, market analysis, and client relationship management. Strong focus on team collaboration and delivering results. Adaptable, reliable, and equipped with negotiation and communication skills that drive business growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager of Business Development and Sales
Integrated Medical Center Dr Cheri Riviera
11.2022 - Current
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
- Collaborated with cross-functional teams to develop innovative products and services that catered to customers'' evolving needs.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
- Created customer loyalty programs to increase repeat business.
- Trained and mentored sales personnel to apply best practices and techniques.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
Medical Office Manager and Clinical Operations
KK Chiropractic Medical United States
01.2016 - Current
- Quality assurance of patient records and prescriptions via stringent chart review
- Facilitated preparation and submission of employee payroll to payroll processing company
- Applied Kinesiology and bodywork kinesiology taping
- Planed, coordinated, and supervised delivery of quality care to patients
- Evaluated personnel's and work quality
- Developed reports and oversee the budgets
- Assisted in reviewing vendors contracts and invoices
- Managed and maintained office supplies and equipment inventory
- Daily use of AMS and CPSI software, and Microsoft Excel, Outlook, Word
- Controlled financial aspects, including preparing daily bank deposits and reports
- Privy to various contract options and ability to negotiate any relevant change
- Formulated, wrote, and implemented new employee orientation manuals
- Directed recruitment and retention of supervisors and staff of 12 employees
- Trained, supervised, and evaluated staff, coached improvement management skills
- Resulted in multilateral staff achievement of work objectives
- Successfully refined and implemented new projects.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Manager of Business Development and Sales
SHAFRAN Plastic Surgery Center
05.2018 - 05.2020
- Promoted and sold med spa and plastic surgery services
- Reported accidents, injuries, and unsafe work conditions to the manager.
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
- Collaborated with cross-functional teams to develop innovative products and services that catered to customers'' evolving needs.
- Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Implemented CRM tools that improved the tracking of leads and prospects, ensuring better engagement throughout the sales process.
- Built a robust pipeline of prospective clients by attending industry events, networking, and leveraging social media platforms.
- Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
- Conducted regular territory analyses to allocate resources effectively for optimal coverage and market penetration.
- Managed approximately 30 incoming calls, emails and faxes per day from customer Identified potential partnerships with complementary businesses that resulted in successful co-marketing initiatives driving additional leads.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
Telemetry Center Monitoring Room
Temple University Hospital
06.2015 - 09.2019
- Monitored cardiac, electrocardiogram and cardiac screen and appraisals
- Interpreted atrial and ventricular rhythms
- Collected and recorded telemetry data
- Checked system and patient identification and analyzed dysrhythmia.
- Enhanced team productivity by providing guidance on proper bending techniques and safety measures.
- Assisted in the development of training materials to improve overall team knowledge and performance in bending operations.
- Optimized workflow by organizing workspaces and maintaining clean, well-stocked bending stations.
- Developed innovative approaches to complex bending challenges, resulting in successful project completion within tight deadlines.
- Mentored junior benders, sharing expertise and best practices for efficient task completion while minimizing errors.
- Stayed up-to-date on industry trends and advances in bending technology to ensure continued excellence in service delivery.
- Demonstrated flexibility by adapting quickly to changes in project scope or client needs that affected the required bend specifications.
- Maintained high-quality standards for all completed projects, ensuring customer satisfaction and repeat business.
- Led team of 20 employees
Crew Manager /Massage Therapist
XpressSpa
06.2011 - 01.2018
- Direct the activities of the spa, including creating employee schedules, setting up appointments for clients, and maintaining the client database
- Establish a monthly budget for the spa to abide by and look for superfluous expenses to cut
- Purchased and introduced new uniform policy to maintain professional appearance for all staff members
- Prepare and conduct Spa meetings to enforce complete competency of current rules and regulations by all staff members
- Supervised all staff members and coached each individual to provide accurate and professional service to all customers
- Build weekly shift schedule for every employee, ensuring accurate number of staff members at appropriate times
- Conduct or arrange for ongoing technical training and personal development classes for staff members
- Additional knowledge required on airport amenities, services, and flight information.
- Improved crew efficiency by implementing streamlined workflows and processes.
- Developed unique events and special promotions
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Monitored financial performance metrics regularly to identify areas for improvement or potential risks that could impact profitability.
Spa Manager
Heaven spa
03.2014 - 05.2017
- Inspected the premises regularly to ensure all equipment was fully operational and contacted repairmen when something broke down
- Sold memberships and products to clients who visited the spa, effectively communicating their benefits
- Trained staff members in customer service principles so could more effectively sell products
- Performed various accounting duties, including preparing bank deposits, and recording daily and weekly cash flow.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
Physical Therapist Aide/Massage Practitioner
Action Physical Therapy Pain Center
11.2008 - 09.2011
- Record prognosis, treatment, response, and progress in patient's chart and/or enter information on MAC systems software
- Assist, test and measure patients' strength, motor developments and functions to assist with treatment and identify goals needed for recovery
- Evaluate effects of treatment at multiple stages and modify treatment to achieve maximum benefit to satisfy patient needs
- Maintained computer systems, knowledge of client history and office equipment usage
- Personally responsible for providing hand-on services as a licensed massage therapist to conduct treatments on a case-by-case basis.
- Acted as a liaison between the clinic and insurance providers, expediting claims processing through accurate submission of required documentation for timely reimbursement.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Educated patients and their families on proper home exercises, ensuring that they understood the importance of adherence to prescribed regimens for optimal recovery.
Education
Associate of Applied Science - Applied Kinesiology
International College of Applied Kinesiology
Germany08.2010
Diploma - Cardiovascular Technology
Star Career Academy
Philadelphia, PA06.2014
Bachelor of Science - Kinesiology
Thomas Jefferson University
Philadelphia, PA09.2016
Associate of Science - Kinesiology
Montgomery County Community College
Montgomery, PA06.2014
Associate of Applied Science - Massage Therapy And Kinesiology
Naturheilkunde Akademie
Germany09.2008
Skills
- Positive, enthusiastic, and helpful attitude
- Team player with strong work ethic; flexible and dependable
- Professionalism in supplying superior customer service to clients
- Ability to quickly learn and communicate business objectives
- Excellent knowledge of anatomy, physiology, pathology
- Multilingual (English, German ,Lithuanian, Russian)
- Management and Costumer Service
- Social Media Marketing
- Sales Presentations
- Account Management
- Emotional Intelligence
- Contract Negotiation
- Social media marketing
- Sales presentations
- CRM software proficiency
Certification
- CPR/BLS/AED certified Cardiovascular technician
- NCCT-CT/NCCT-Phlebotomy
- Massage Therapy School of Art Healing Hands 1600hrs
- Applied Kinesiology and Bodywork 1000hrs
- Advanced Massage therapist LMT / AK / ABMP 2500 hrs
Accomplishments
- Ability to successfully work in a team environment
- Sense of urgency in completing assigned tasks
- Commitment to high quality work and respective consistent performance
- Excellent interpersonal, oral and written communication skills
- Ability to gain trust and confidence with a client
- Good learning ability
- Action oriented
- Excellent presentation skills
- Good consulting skills
- Flexibility to change
- Ability to travel as required
Languages
Lithuanian
Full Professional
German
Professional Working
Contact
Tampa , Florida 34667
Port Richey Florida 34668
Education
Blue Bell, PA,Philadelphia, PA,Philadelphia, PA,Hanover, Germany,Tilehurst, New York
Timeline
Manager of Business Development and Sales
Integrated Medical Center Dr Cheri Riviera
11.2022 - Current
Manager of Business Development and Sales
SHAFRAN Plastic Surgery Center
05.2018 - 05.2020
Medical Office Manager and Clinical Operations
KK Chiropractic Medical United States
01.2016 - Current
Telemetry Center Monitoring Room
Temple University Hospital
06.2015 - 09.2019
Spa Manager
Heaven spa
03.2014 - 05.2017
Crew Manager /Massage Therapist
XpressSpa
06.2011 - 01.2018
Physical Therapist Aide/Massage Practitioner
Action Physical Therapy Pain Center
11.2008 - 09.2011
- CPR/BLS/AED certified Cardiovascular technician
- NCCT-CT/NCCT-Phlebotomy
- Massage Therapy School of Art Healing Hands 1600hrs
- Applied Kinesiology and Bodywork 1000hrs
- Advanced Massage therapist LMT / AK / ABMP 2500 hrs
Associate of Applied Science - Applied Kinesiology
International College of Applied Kinesiology
Diploma - Cardiovascular Technology
Star Career Academy
Bachelor of Science - Kinesiology
Thomas Jefferson University
Associate of Science - Kinesiology
Montgomery County Community College
Associate of Applied Science - Massage Therapy And Kinesiology
Naturheilkunde Akademie
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