Alex Briggs
Maple Heights,OH
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
19
19
years of professional experience
Work History
Operational Supervisor
XPO Logistics / RXO
Brooklyn, Ohio
09.2020 - Current
- Adhered to industry best practices for warehousing, material handling and documentation.
- Kept detailed records of inventories and merchandise inventory transactions.
- Managed merchandise inventory transactions.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Supervised warehouse operations by managing employees during shifts.
Field Operations Specialist
Peloton Interactive Inc
Cleveland, OH
09.2020 - 02.2022
- Train customer personnel on equipment operation and maintenance responsibilities.
- Operated company vehicle to transport products to and from customer locations.
- Diagnosed and resolved product performance problems.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Help In Warehouse With assembling bikes & rf scanning
- Service customers bikes with inhome diagnosis & bike repair
Assistant Store Manager/Store Manager
Dollar General
Cleveland, OH
11.2019 - 09.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Transport Driver
Case Western Reserve University
Cleveland, OH
03.2019 - 01.2020
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Adhered to tight schedule and met departure and arrival deadlines.
- Maintained high customer satisfaction by working quickly and accurately.
- Updated daily logs and customer paperwork with relevant details.
Store Manager
Autozone
Cleveland, OH
08.2012 - 04.2019
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Warehouse Associate
Aclara
Solon, OH
04.2013 - 08.2014
- Worked both independently with minimal supervision and collaboratively in team environment.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Overnight Shift Leader
Walmart
Cleveland, OH
12.2009 - 08.2012
- Developed and documented all workflow processes and procedures, as well as managed and.
- Attained excellent customer service and positive attitude towards customers, clients and co-workers
- Anticipated in daily shift meetings, prioritizes and reviewed work orders and emergency tasks.
- Provided communication on departmental expectations, motivated team members and identified opportunity for improvements
- Provided prompt, courteous customer service and professionally resolved customer issues.
Stock Associate
Marc's
Cleveland, OH
03.2007 - 12.2009
- Provided exceptional customer service and assisted customers in locating and selecting best solutions
- Demonstrated awareness and compliance with Loss Prevention and safety policies and procedures.
- Allowed proper opening and closing procedures including necessary paperwork and reports.
- Processed store transfers and damaged merchandise transactions.
- Assisted customers with selection of merchandise and offer additional product that compliments purchase
- Followed Loss Prevention and cashiering Policy and Procedures.
Education
High School Diploma -
Shaw High School
East Cleveland,OHSkills
- Multitasking Abilities
- PPE Compliance
- Training and Development
- Teamwork and Collaboration
- Business Leadership
- Decision Making
- Training Management
Timeline
Operational Supervisor
XPO Logistics / RXO
09.2020 - Current
Field Operations Specialist
Peloton Interactive Inc
09.2020 - 02.2022
Assistant Store Manager/Store Manager
Dollar General
11.2019 - 09.2020
Transport Driver
Case Western Reserve University
03.2019 - 01.2020
Warehouse Associate
Aclara
04.2013 - 08.2014
Store Manager
Autozone
08.2012 - 04.2019
Overnight Shift Leader
Walmart
12.2009 - 08.2012
Stock Associate
Marc's
03.2007 - 12.2009
High School Diploma -
Shaw High School
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