Alex Burton
Conway,United States
Summary
Motivated job seeker seeking employment with a company that values hard work and reliability, offering opportunities for growth. Experienced customer service representative with a strong track record in effectively managing customer inquiries and resolving issues. Known for streamlining processes to improve customer satisfaction and service delivery. Skilled in effective communication and conflict resolution, ensuring a positive customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service
Zips Car Wash
05.2022 - Current
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Warehouse Specialist
Goodwill Store
09.2021 - Current
- Manage and maintain the storage conditions of goods received in the warehouse
- Coordinate retail space activities, dispose of trash and manage the cleanliness of the storeroom
Stocker
Dollar General
04.2020 - 01.2021
- Stocking of the shelves with correct products
- Find, sort, or move goods between different parts of the business
Ushering and Admissions
Cinemark Towne Center
04.2018 - 03.2020
- Managing the admissions
- Ushering the customers to their seats
- Clean cinema between shows
Courtesy Clerk
Kroger
05.2016 - 03.2018
- Responsible for returns and defective products
- Set up store displays
- Assist customers with take outs
- Ensure their experience was pleasant
Education
High School -
Conway High School
01.2012
Skills
- Computer
- Word
- Customer Service
- Active listening
- Communication
- Problem-solving
Personal Information
Date of Birth: 02/20/94
Timeline
Customer Service
Zips Car Wash
05.2022 - Current
Warehouse Specialist
Goodwill Store
09.2021 - Current
Stocker
Dollar General
04.2020 - 01.2021
Ushering and Admissions
Cinemark Towne Center
04.2018 - 03.2020
Courtesy Clerk
Kroger
05.2016 - 03.2018
High School -
Conway High School