Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Suze Louis-Gilliard

Jacksonville,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Assistant Customer Service Manager

Buybuy Baby
Jacksonville, FL
08.2020 - 09.2022
  • Assisted in managing customer service team operations and daily activities.
  • Monitored service metrics to identify areas for improvement in customer interactions.
  • Collaborated with management to implement strategies for increased customer satisfaction.
  • Resolved escalated customer issues in a timely manner.
  • Handled escalated customer inquiries and resolved issues promptly.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained product knowledge to effectively assist customers with inquiries and purchases.
  • Developed training materials to enhance team member performance and skills.
  • Trained new staff on company policies and customer service best practices.

Customer Service Manager

Sears
Coral Springs, Florida
06.2015 - 01.2019
  • Managed customer inquiries through phone, email, and in-person interactions.
  • Trained and mentored staff on customer service best practices and company policies.
  • Developed and implemented strategies to enhance customer satisfaction levels.
  • Resolved customer complaints efficiently to maintain service quality standards.
  • Collaborated with sales team to improve product knowledge among staff members.
  • Analyzed customer feedback to identify trends and areas for improvement.

Education

Norwalk Connecticut High
Norwalk , CT

Some College (No Degree) - Medical Technology

Concorde Career College
Fort Lauderdale, FL

Skills

  • Computer, Leadership, communication, power points, excell, phone Etiquette, Customer Service Skills
  • Time management
  • Computer
  • power points
  • excell
  • Leadership
  • communication
  • phone Etiquette

Languages

French
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Customer Service Manager

Buybuy Baby
08.2020 - 09.2022

Customer Service Manager

Sears
06.2015 - 01.2019

Norwalk Connecticut High

Some College (No Degree) - Medical Technology

Concorde Career College
Suze Louis-Gilliard