Christian Martin
Union,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Has expertise in accounting and bookkeeping. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
Englewood, OH
01.2018 - 08.2024
- I have extensive proficiency in bookkeeping, with expertise in financial management
- Additionally, I am adept at handling phone calls and computer work, as well as skilled at efficiently resolving customer complaints
- During mornings when I open, I oversee financial management by performing accounting duties
- This includes reconciling register tills, conducting safe counts in the accounting room for accuracy, verifying transactions on the smart safe, and addressing any financial discrepancies
- I prevented a $3,000 loss in our store's balance because the money from an armored car delivery hadn't been counted the day before
- Situations like this have made me more cautious when handling accounting work, and this is a good example of why
- As an assistant manager, I have greatly improved my communication skills through experience and college education, empowering me to build essential relationships with customers, colleagues, and management
- I have successfully resolved multiple conflicts between associates and de-escalated tensions
- These achievements are attributed to the managerial and leadership skills I have developed in this position.
Education
Bachelor's degree - Political Science
Wright State University
Dayton, OH12.2022
Associate's degree - Political Science
Sinclair Community College
Dayton, OH05.2020
High school diploma - Computer Programming
Miami Valley Career Technology Center
Clayton, OH05.2018
High school diploma -
Northmont High School
Clayton, OH05.2018
Skills
- Cashiering (4 years)
- Writing Skills (4 years)
- Customer service (6 years)
- Microsoft Word (4 years)
- Strategic Planning
- Food Service
- Public Speaking
- Communication skills (6 years)
- Time management (6 years)
- Phone etiquette (6 years)
- Microsoft Windows
- Presentation Skills
- Typing (6 years)
- Microsoft Excel (4 years)
- Database management (4 years)
- Organizational skills (4 years)
- Microsoft Outlook
- Office experience (3 years)
- Data entry
- Accounting
- Salesforce
- Financial Management
- Bookkeeping
- Google Docs
- Data Analysis
Timeline
Assistant Customer Service Manager
Kroger
01.2018 - 08.2024
Bachelor's degree - Political Science
Wright State University
Associate's degree - Political Science
Sinclair Community College
High school diploma - Computer Programming
Miami Valley Career Technology Center
High school diploma -
Northmont High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Additinal Information
I meticulously crafted summaries of pivotal legal cases in American history during my law classes. One such summary delves into the crucial topic of free speech and First Amendment protections. In it, I unequivocally cited Gitlow v. New York and Schenck v. United States as prime examples, unequivocally showcasing the vital importance of free speech and the ongoing debate surrounding it., I am proficient in both Quantitative and Qualitative methods, and I am also skilled in using database systems.
References
References available upon request.
Assessments
- HR: Compensation & benefits, Proficient, 02/2023, Knowledge of compensation and benefits programs
- Teamwork: Interpersonal skills, Proficient, 08/2022, Responding to challenging team situations at work
- Administrative assistant/receptionist, Proficient, 07/2024, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation, Proficient, 07/2024, Responding to customer situations with sensitivity
- Social media, Proficient, 08/2022, Knowledge of social media techniques and analytics interpretation
- Legal skills, Proficient, 04/2023, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Marketing, Proficient, 08/2022, Understanding a target audience and how to best communicate with them
- Sales skills, Proficient, 12/2022, Influencing and negotiating with customers
- Attention to detail, Proficient, 04/2023, Identifying differences in materials, following instructions, and detecting details among distracting information
- Scheduling, Proficient, 07/2024, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Customer service, Proficient, 07/2024, Identifying and resolving common customer issues
Additinal Information
I meticulously crafted summaries of pivotal legal cases in American history during my law classes. One such summary delves into the crucial topic of free speech and First Amendment protections. In it, I unequivocally cited Gitlow v. New York and Schenck v. United States as prime examples, unequivocally showcasing the vital importance of free speech and the ongoing debate surrounding it., I am proficient in both Quantitative and Qualitative methods, and I am also skilled in using database systems.
References
References available upon request.
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