Kathryn UrbiK
Sacramento,CA
Summary
Customer-focused professional with four years of experience in food and customer service, specializing in in-store operations and inventory management. Communicates effectively with customers and assists in product location. As Recreation Assistant, developed engaging programs that foster a positive environment and built collaborative relationships while supporting community initiatives.
Overview
4
4
Languages
1
1
Certification
11
11
years of professional experience
Work History
Recreation Assistant
City of Sacramento
02.2024 - Current
- Organized youth recreation activities
- Encouraged youth participation in programs
- Facilitate work training for youth
- Delivered work training sessions for youth
- Handled conflict management effectively
- Conflict management
- Collaborated with team to organize and execute multiple events
- Applied leadership skills to guide teams
- Aided youth in developing communication skills for effective interaction
Bakery Clerk/Baker
Sprouts Farmers Market
07.2021 - 06.2023
- Baked a variety of pastries, doughs, and confections to meet customer demand
- Complete packing of goods and confections in a timely manner
- Packed goods and confections efficiently to ensure timely delivery
- Facilitated communication between manager and assistant manager
Sales Associate
Pressed Juicery, Retail Shift Lead
05.2021 - 07.2021
- Maintained clean, code-compliant working environment to ensure safety and customer satisfaction
- Answered incoming calls to assist customers and address inquiries promptly
- Processed credit card transactions through POS system to facilitate customer purchases
- Placed inventory orders
- Inventory management
- Exceeded sales goals and expectations
Cashier Supervisor Team Lead
Excalibur Round Table pizza
03.2016 - 05.2021
- Operated cash register with proficiency.
- Streamlined register supplies to enhance operational efficiency.
- Collaborated with customer service to effectively resolve customer issues.
- Removed packaging from new merchandise for display purposes.
- Updated register logs.
- Bagged merchandise by following standard procedures.
- Weighed food to determine correct pricing.
- Delivered professional and courteous service to enhance customer satisfaction.
- Maintained gift certificate documentation.
- Identified customer needs and provided timely responses to inquiries.
Education
High School Diploma - communication
Sacramento New Technology Highschool
Sacramento, CA01-2014
Skills
- Customer Service (4 years)
- Cashiering (4 years)
- Youth Engagement (4 years)
- Cash Handling (3 years)
- Pricing (2 years)
- Upselling
- Upselling (10 years)
- Supervising Experience (3 years)
- Team Management (3 years)
- Food service
- Management (3 years)
- Store Management Experience (3 years)
- Leadership skills
- Serving Experience (5 years)
- Community Engagement
- Event Coordination
- Activity Planning
- Event Planning
- Program Management
- Communication skills (10 years)
- Media and Arts (4 years)
- Communication expertise
- Client support
- Cash management
- Cash management
- Staff supervision
Certification
Food Handler Certification, ServSafe, July 2023 to July 2025
Languages
English
Native or Bilingual
Irish
Professional Working
German
Professional Working
Japanese
Limited Working
Timeline
Recreation Assistant
City of Sacramento
02.2024 - Current
Bakery Clerk/Baker
Sprouts Farmers Market
07.2021 - 06.2023
Sales Associate
Pressed Juicery, Retail Shift Lead
05.2021 - 07.2021
Cashier Supervisor Team Lead
Excalibur Round Table pizza
03.2016 - 05.2021
High School Diploma - communication
Sacramento New Technology Highschool
Personal Information
- Title: Adaptable, quick to learn, and self reliance.
- Work Permit: Authorized to work in the US for any employer
Assessments
- Data entry: Attention to detail — Proficient
- August 2023
- Maintaining data integrity by detecting errors
- Full results: Proficient
- Scheduling — Proficient
- July 2023
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Sales skills — Proficient
- April 2022
- Influencing and negotiating with customers
- Food safety — Proficient
- Knowledge of proper food and equipment handling safety measures
- Management & leadership skills: Planning & execution — Proficient
- Planning and managing resources to accomplish organizational goals
- Office manager — Proficient
- November 2023
- Scheduling and budgeting
- Work style: Reliability — Proficient
- December 2021
- Tendency to be reliable, dependable, and act with integrity at work
- High school classroom management — Proficient
- Minimizing classroom disruption and engaging students
- Customer service fit — Proficient
- Measures the traits that are important for success for customer service roles
- Work motivation — Proficient
- Level of motivation and discipline applied toward work
- Supervisory skills: Motivating & assessing employees — Proficient
- July 2021
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Cooking skills: Basic food preparation — Proficient
- Preparing food, using cooking equipment, and converting ingredient measurements
- Cleaner fit — Proficient
- Measures the traits that are important for successful cleaners
- Food service: Customer situations — Proficient
- September 2023
- Identifying and addressing customer needs in a food service setting
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Sales fit — Proficient
- November 2021
- Measures the traits that are important for success in sales positions
- Outside sales — Proficient
- July 2022
- Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Customer focus & orientation — Proficient
- May 2023
- Responding to customer situations with sensitivity
- Elementary school classroom management — Proficient
- Managing behavior in elementary school classrooms
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.