Alex Byrd
North Baltimore,OH
Summary
Detail-oriented Quality Supervisor and Production Coordinator, with nearly a decade of experience in successful program development. Known for promoting positive professional relationships and providing exemplary customer service. Skilled in time management and team coordination. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
Work History
Quality Supervisor
MS Companies
Napoleon, Ohio
09.2024 - Current
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Team Lead
Aetna Medicaid
North Baltimore, Ohio
10.2023 - 04.2024
- Coached team members in techniques necessary to complete job tasks.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Backup Group Lead/Backup Area Coordinator
Whirlpool
Findlay, OH
06.2016 - 07.2023
- Recognized defective material and worked with the suppliers to fix the issue as well as removing the defective parts from the production line.
- Used Kronos regularly to input vacation, call off's as well as update exception logs and pay roll.
- Used Kaizens to implement needed updates to the line.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness using WCM.
- Supervised team members and ensured the completion of daily operations throughout the shift.
- Coordinated and communicated effectively with co workers to ensure the smooth running of my area.
Machine Operator/Mixer Operator
D.S. Brown
North Baltimore , OH
04.2024 - 09.2024
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
General Maintenance and Shift Leader
Kieths Dugout
Findlay, OH
03.2014 - 06.2019
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
- Performed general maintenance on machinery and equipment to prevent malfunctions.
- Monitored employee work levels and optimized performance with strategic approaches.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Delegated work to staff, setting priorities and goals.
- Handled customer relations, resolved any and all issues swiftly, building customer loyalty.
Management Trainee
McDonald's
North Baltimore, OH
08.2014 - 06.2016
- Counted and recorded waste
- Ordered and put away stock and filed coordinating paperwork
- Trained new employees
- Positioned employees based on skill and availability of labor
- Preformed general maintenance on multiple machines weekly
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
Education
High School Diploma -
North Baltimore High School
North Baltimore, OH05.2015
Skills
- Microsoft Word and Excel
- Google Apps
- WCM training
- TWI training
- Power and hand tools
- Product assembly
- Process/people Management
- Basic equipment maintenance
- Problem solving
- Customer Service
- Multitasking and Organization
- Cost Reduction
- Procedure development
- Corrective actions
- Scheduling
- Product inspection
- Quality auditor
- Customer complaint handling
- Staff training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised teams of 1 to 80 staff members.
- Achieved reduction in manpower cost through effectively helping redesign workflows to eliminate unnecessary steps.
- Resolved product issue through consumer testing.
Certification
- Certified Trainer, (Whirlpool-2017)
- Certified Critical Process Trainer, (Whirlpool-2017)
- Safety Tag Training (Whirlpool-2018)
- WCM/Kaizen Training (Whirlpool- 2018)
- Screen Guard Certified (Whirlpool-2020)
- Burden Vehicle/Tugger certified (Whirlpool-2020)
Quote
“I learned the value of hard work by working hard.”
— Margaret Mead
Timeline
Quality Supervisor
MS Companies
09.2024 - Current
Machine Operator/Mixer Operator
D.S. Brown
04.2024 - 09.2024
Team Lead
Aetna Medicaid
10.2023 - 04.2024
Backup Group Lead/Backup Area Coordinator
Whirlpool
06.2016 - 07.2023
Management Trainee
McDonald's
08.2014 - 06.2016
General Maintenance and Shift Leader
Kieths Dugout
03.2014 - 06.2019
High School Diploma -
North Baltimore High School
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