Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Janet Campos

Cleveland,TX

Summary

Seasoned Cable Tech with 8+ years in cabling infrastructure installation. Talented at setting up telecommunications systems and associated hardware. Successful in deadline-driven environments.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cable Installation Technician

Rayco Inc.
2508 Silver Lane NE, MN
04.2023 - 12.2023
  • Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
  • Assisted customers with technical support for cable connections and TV programming.
  • Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
  • Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
  • Inspected existing wiring infrastructure to identify any problems or defects in the system.
  • Maintained accurate records of all installed cables and equipment in customer locations.
  • Provided technical support to customers regarding their cable services during installations and maintenance visits.
  • Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
  • Configured IP addresses on routers or modems according to customer requirements.

Residential Cable Technician

KAROUNI Cable Tech Llc
Sugar Land, TX
05.2019 - 03.2023
  • Troubleshot, diagnosed, and resolved cable issues for customers.
  • Performed quality assurance tests on all installed services.
  • Provided customer service support to subscribers with regard to technical problems.
  • Set up new accounts for clients including installation of equipment and programming of remote controls.
  • Repaired faulty wiring and cabling issues using appropriate tools and materials.
  • Calibrated digital receivers and converters to ensure optimal signal levels.
  • Educated customers on the features and benefits of their cable services.
  • Maintained detailed records of all installations, repairs, and maintenance performed.
  • Verified that all connections were properly labeled before leaving a job site.
  • Ensured that safety protocols were followed at all times during job duties.
  • Adhered strictly to company guidelines when dealing with customer complaints or requests for changes in services.
  • Utilized various hand tools such as power drills, crimpers, saws., when necessary.
  • Followed established procedures for testing newly installed equipment prior to customer use.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.

Cable Installation Technician

Compudigital Systems
8310 Castleford St, Houston, TX
03.2014 - 08.2018
  • Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
  • Assisted customers with technical support for cable connections and TV programming.
  • Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
  • Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
  • Maintained accurate records of all installed cables and equipment in customer locations.
  • Provided technical support to customers regarding their cable services during installations and maintenance visits.
  • Prepared detailed reports on completed projects for management review.
  • Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
  • Tested newly installed cables using specialized testing devices like tone generators or multimeters.
  • Trained junior technicians on proper installation techniques for various types of cabling.
  • Participated in team meetings to discuss project progress and upcoming tasks.

Customer Service Agent

Servicios Latinos
25538 Interstate 45 N, Spring, TX
01.2011 - 10.2012
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Assisted clients in selecting appropriate coverage options for their needs.
  • Developed a customer service strategy to ensure the highest level of satisfaction.
  • Analyzed customer feedback to improve sales strategies and tactics.
  • Provided advice on financial planning and insurance policies.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Resolved customer inquiries and complaints in a timely manner.
  • Prepared presentations outlining product features, benefits, pricing plans.

Education

High School Diploma -

Sam Houston High School
Houston, TX
05.1999

Skills

  • Cable Arrangements
  • Device Configuration
  • Emergency Management
  • Electrical Troubleshooting
  • Technical Support
  • Customer Service
  • Equipment Repairs

Languages

Spanish
Full Professional
English
Professional

Certification

-Authorized Notary Public Commission

-Certificate of Achievement from DIRECTV

References

References available upon request.

Timeline

Cable Installation Technician

Rayco Inc.
04.2023 - 12.2023

Residential Cable Technician

KAROUNI Cable Tech Llc
05.2019 - 03.2023

Cable Installation Technician

Compudigital Systems
03.2014 - 08.2018

Customer Service Agent

Servicios Latinos
01.2011 - 10.2012

High School Diploma -

Sam Houston High School

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Janet Campos