ALEXANDRA CARPENTER
San Jose,CA
Summary
Dynamic and dependable professional with a strong track record of delivering excellent customer service and support. Proven ability to enhance customer satisfaction through clear communication, teamwork, and a proactive approach. Experienced in handling fast-paced, high-pressure environments while maintaining accuracy, efficiency, and professionalism. Skilled in customer service, adapting quickly to new tasks, and consistently contributing to a positive and productive work environment.
Overview
8
8
years of professional experience
Work History
BARISTA
Trail Coffee Roasters
01.2025 - Current
- Prepare high-quality coffee, espresso drinks, and teas with speed and accuracy
- Provide warm, genuine customer service and build regular customer relationships
- Take orders and handle payments confidently using POS systems
- Stay calm and efficient during busy rushes while maintaining quality
- Keep work areas clean, stocked, and organized at all times
- Work well with a team and communicate clearly during shifts
- Adapt quickly, learn new recipes, and follow store standards
SERVER/HOSTESS
Bud's Seafood Grille
04.2024 - 03.2025
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Assisted in menu presentation, effectively communicating daily specials to enhance dining experience.
- Coordinated food and beverage orders with kitchen staff to ensure timely service delivery.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Collaborated with team members to streamline workflow during peak hours, enhancing operational efficiency.
SHIFT LEADER
Aldo's Gelato and Italian Ice
08.2018 - 03.2021
- Exceptional customer service and hospitality
- Upselling and product recommendation
- Handling customer complaints professionally
- Cash handling and POS operation
- Team leadership and supervision
SEASONAL SALES
Miabella Boutique
09.2019 - 01.2021
- Friendly and engaging customer service
- Product knowledge and personalized recommendations
- Handling customer inquiries and concerns professionally
- Operating POS systems and handling transactions accurately
- Listening to customer needs and offering tailored solutions
Education
High School Diploma - undefined
Delta Charter
Tracy, CASan Joaquin Delta College
Stockton, CASkills
- Team player
- Exceptional customer service
- Reliable
- Time management
Timeline
BARISTA
Trail Coffee Roasters
01.2025 - Current
SERVER/HOSTESS
Bud's Seafood Grille
04.2024 - 03.2025
SEASONAL SALES
Miabella Boutique
09.2019 - 01.2021
SHIFT LEADER
Aldo's Gelato and Italian Ice
08.2018 - 03.2021
High School Diploma - undefined
Delta Charter
San Joaquin Delta College