ALEX CARRASQUILLO
Erie Federal Credit Union
Girard,PA
2
Languages
1
Certification
10
years of professional experience
Experienced Member Service Officer with expertise in mortgage and consumer lending, focusing on loan origination and application processing. Evaluates financial information and ensures regulatory compliance while guiding members through borrowing decisions. Delivers personalized service and support, contributing to organizational success.
Work History
Senior Member Service Officer
2 Years 7 Months- Delivered member consultations on deposit accounts, loans, and fee disclosures with accuracy and professionalism.
- Resolved complex account issues, balancing member satisfaction with policy, compliance, and operational standards.
- Processed loan applications, gathered supporting documentation, and coordinated timely follow-up with lending teams.
- Opened and maintained share, checking, and certificate accounts while verifying identity and required documentation.
- Advised members on products and services, identifying needs and recommending suitable credit union solutions.
- Monitored cash transactions, balanced daily activity, and maintained security procedures for sensitive financial operations.
- Trained new staff on member service processes, account servicing, and transaction accuracy.
- Improved workflow efficiency by streamlining member requests, reducing delays, and strengthening service consistency.
- Contributed to the achievement of branch sales targets by cross-selling additional financial products during interactions with members when appropriate.
- Addressed escalated complaints from dissatisfied members, taking swift action to resolve concerns and regain trust in the organization''s services.
Assistant Camp Ranger
1 Year 4 Months- Provided onsite management of camp facilities to support year-round maintenance operations, supervising employees and volunteers and ensuring compliance with established health, safety, and security responsibilities.
- Maintained campgrounds, cabins, and program areas to support safe, ready-for-use facilities.
- Inspected property regularly and corrected safety hazards in accordance with camp standards.
- Coordinated routine repairs for buildings, utilities, and outdoor equipment.
Kitchen Manager
1 Year 4 Months- Directed kitchen staff in food preparation and cooking to support quality, timely meal delivery. Managed inventory levels, coordinated food and supply ordering, and upheld safety and cleanliness requirements. Balanced dining room and kitchen priorities to keep service efficient throughout shifts.
- Directed meal preparation, ensuring timely service and consistent quality for camp and troop programs.
- Managed kitchen sanitation, following food safety standards and maintaining inspection-ready workspaces.
- Coordinated food ordering, inventory control, and storage to support efficient kitchen operations.
Server
5 Years 4 Months- Delivered world-class customer service by planning service workflows, coordinating dining room staff, and managing patron reservations. Ensured smooth restaurant operations by cleaning tables after guests, returning dirty dishes to kitchen, resetting tables with clean dishware, and assisting wait staff and bartenders as needed. contributed to restaurant efficiency by engaging in multiple roles as required.
- Delivered attentive table service, anticipating guest needs and maintaining welcoming dining experience.
- Recommended menu items, beverages, and desserts to increase guest satisfaction and check averages.
- Coordinated with hosts, bartenders, and kitchen staff to ensure smooth, timely service.
Administrative Assistant
1 Year 8 Months- Oversaw operations of 117 full-service hotel rooms. Processed guest payments for room and food and beverage charges accuraImplemented sales and marketing initiatives that contributed to increased occupancy and profitability.ncy andDelivered requested items to guest rooms promptly and courteously.to guests rooms. Greeted all guests in a courteous and professional manner. Registered guests and checked them out.
- Managed daily correspondence, filing, and data entry to support smooth hotel office operations.
- Coordinated guest requests, service follow-up, and internal communications to maintain prompt issue resolution.
- Prepared reports, schedules, and documents for leadership review with consistent accuracy.
Education
High School Diploma
Skills
Lending expertise
Mortgage lending experience
Consumer Financial Education
Sales proficiency
Customer service expertise
Team management
Exceptional communication
Business Networking
Community Outreach Experience
Financial Service Courses
Accomplishments
- Resolved product issue through consumer testing.
- Achieved branch goals through effectively helping with meetings, trainings and lending services.
Certification
- 5 Star Service Certificate
- Hero Financial Counseling Certificate
- NMLS Certification
- Banking Certification in Mortgage and consumer lending
- Banking Certification in Business Networking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Member Service Officer
Erie Federal Credit Union
03.2024 - CurrentRead More
Assistant Camp Ranger
Girl Scouts of Western Pennsylvania
10.2022 - 02.2024Read More
Kitchen Manager
Girl Scouts of Western Pennsylvania
05.2022 - 09.2023Read More
Server
Olive Garden
05.2018 - 09.2023Read More
Administrative Assistant
Springhill Suites by Marriott
12.2016 - 08.2018Read More
Central Tech High School
High School Diploma
Read More