Alex Carrillo
Seaside,CA
Summary
Proven professional with a strong work ethic and exceptional customer service skills, honed at Wells Fargo & Company. Fluent in Spanish, adept in banking software, and skilled in money handling, I significantly enhanced client satisfaction and operational efficiency. My dedication to professionalism and courtesy has consistently fostered trust and loyalty among customers & clients.
Overview
4
4
years of professional experience
Work History
Bank Teller
Wells Fargo & Company
09.2023 - Current
- Managed high-volume transactions during peak hours while ensuring customer experience/ service.
- Balanced cash drawer with the help of my team members.
- Answered customer inquiries regarding account balances, transaction history, and service charges.
- Established trust with clients by maintaining confidentiality and attentive to their needs.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike. I often would wave customers & clients from the moment they walk in.
- Assisted customers with compromised debit cards and issued new credentials.
- Maintained friendly and professional customer interactions.
Sales Associate
M&S Building Supply
06.2020 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all interactions.
- Built relationships with customers & clients to further my skills.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and recommendations
- Engaged with clients and home owners to build rapport and trust.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Monterey High School
Monterey, CA06-2021
Skills
- Professionalism and Courtesy
- Money Handling
- Spanish speaking
- Customer Service
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Banking Software Familiarity
- Listening and Comprehension
- Customer Needs Assessment
- Financial product knowledge
- Strong Work Ethic
Accomplishments
Throughout my years of sales & customer service, I can say that I am fully committed to the help and education of clients and customers. As well as at maintaining trust and relationships with clients. I firmly believe in helping people and doing it the right way.
Languages
Spanish
Native or Bilingual
Interests
- Music
I am a singer songwriter and a guitarist I have collaborated & preformed with many local artists
I am still performing in my local areas as of late
My skills with music have definitely influenced my interactions with customers and clients I am very intrapersonal and adaptive in result of my time/ experience in music
Timeline
Bank Teller
Wells Fargo & Company
09.2023 - Current
Sales Associate
M&S Building Supply
06.2020 - 08.2023
High School Diploma -
Monterey High School