Alex Castillo
Las Vegas,NV
Summary
Experienced and dedicated Store Manager with a proven track record of successfully driving sales, managing staff, and optimizing operations to exceed customer expectations and achieve business goals.
Dedicated Store Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Ambitious Store Manager with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management.
Overview
11
11
years of professional experience
Work History
Store Manager
Advance Auto Parts
Las Vegas, Nevada
07.2023 - Current
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
STORE MANAGER
Autozone
Las Vegas, NV
07.2016 - 07.2023
- Managed and led a team of15+ employees to consistently exceed sales targets and customer satisfaction levels
- Implemented effective inventory management strategies, resulting in a20% reduction in stock loss
- Implemented employee training and development programs, resulting in improved staff productivity and morale
- Developed and executed marketing campaigns that increased store footfall by10% within six months
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
CASHIER
Del taco
Las Vegas, NV
05.2014 - 07.2016
- Cash handling: Proficient in processing transactions accurately and efficiently
- Customer service: Skilled in providing exceptional customer service and resolving issues professionally
- Product knowledge: In-depth understanding of the products, ability to answer customer inquiries
- Multitasking: Expertise in handling multiple tasks simultaneously while maintaining attention to detail
Education
CRIMINAL JUSTICE
Carington college
Las Vegas, NV01.2018
Skills
- Quick learner
- Team management
- Sales
- Leadership
- Inventory management
- Customer service
- Retail operations
- Time management
- Communication
- Tactical business planning
- District expansion
- Training and coaching
- Goal setting and performance metrics
- Client relationship building
Languages
Spanish | Advanced, English | Advanced
Timeline
Store Manager
Advance Auto Parts
07.2023 - Current
STORE MANAGER
Autozone
07.2016 - 07.2023
CASHIER
Del taco
05.2014 - 07.2016
CRIMINAL JUSTICE
Carington college