ALEX CASTRILLON
Honolulu
Summary
Luxury hospitality leader with 15+ years of progressive experience across Forbes Five-Star, ultra-luxury resorts, and globally recognized hospitality brands. Distinguished background leading Front Office operations, elevating service culture, developing exceptional teams, and delivering memorable guest experiences in highly competitive luxury markets. Hawai‘i Manager of the Year nominee and contributor to Hilton Connie Award 2026 recognition. Trusted leader with experience across LXR Hotels & Resorts, Waldorf Astoria, Ritz-Carlton Reserve, and Forbes Five-Star environments, combining refined guest service expertise with strategic operational leadership.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Ka La'i Waikiki Beach, LXR Hotels & Resorts
Honolulu, HI
10.2023 - Current
- Lead Front Office operations for a luxury Hilton portfolio property, cultivating Forbes-level service standards, operational excellence, and a culture of ownership.
- Successfully guided operations through a major resort transformation while maintaining elevated guest satisfaction and team engagement.
- Mentor and develop hospitality professionals through coaching, leadership development, and luxury service training.
- Manage VIP experiences, arrivals, departures, staffing strategies, service recovery, and operational improvements.
Interim Manager on Duty
Grand Wailea, A Waldorf Astoria Resort
Wailea, HI
04.2026 - 05.2026
- Entrusted with resort leadership responsibilities supporting executive operations, guest experience, and Hilton luxury standards.
- Partnered with department leaders to ensure seamless resort execution and elevated service delivery.
Interim Manager on Duty
Grand Wailea, A Waldorf Astoria Resort
Wailea, HI
08.2025 - 10.2025
- Selected for leadership assignment overseeing cross-functional operations and serving as key operational decision-maker.
Lead Front Services Manager
Halekulani Hotel
Honolulu, HI
10.2022 - 09.2023
- Directed a 28-member Front Services team at one of Hawai‘i’s premier Forbes Five-Star properties.
- Led VIP arrivals, luxury guest engagement, associate development, and operational excellence initiatives.
Butler
Dorado Beach, A Ritz-Carlton Reserve
Dorado, Puerto Rico
08.2018 - 06.2022
- Delivered bespoke ultra-luxury service for elite guests through anticipation, personalization, discretion, and flawless execution.
- Coordinated highly customized experiences while partnering with multiple departments.
Front Office Associate
Hotel Emma
San Antonio, TX
02.2017 - 08.2018
- Delivered refined boutique luxury experiences through guest relations and personalized service.
Doorman / Bellman
The Watergate Hotel
Washington, DC
01.2016 - 01.2017
- Created exceptional first impressions through luxury arrival experiences and guest recognition.
Assistant Manager
Icon Parking
New York, NY
01.2010 - 02.2016
- Managed operations, employee development, customer service standards, and performance coaching.
Front of House Supervisor
Park Lane Hotel
New York, NY
06.2012 - 01.2013
- Supervised guest operations, supported team development, and maintained service excellence.
Education
High School Diploma - undefined
New York, New YorkSkills
- Luxury Resort Operations
- Forbes Five-Star Service Excellence
- Rooms Leadership
- Front Office Strategy
- VIP & High-Profile Guest Relations
- Talent Development
- Brand Standards
- Service Recovery
- Operational Execution
- Executive Collaboration
EDUCATION & LANGUAGES
English – Professional Proficiency
Spanish – Native / Bilingual
Timeline
Interim Manager on Duty
Grand Wailea, A Waldorf Astoria Resort
04.2026 - 05.2026
Interim Manager on Duty
Grand Wailea, A Waldorf Astoria Resort
08.2025 - 10.2025
Front Office Manager
Ka La'i Waikiki Beach, LXR Hotels & Resorts
10.2023 - Current
Lead Front Services Manager
Halekulani Hotel
10.2022 - 09.2023
Butler
Dorado Beach, A Ritz-Carlton Reserve
08.2018 - 06.2022
Front Office Associate
Hotel Emma
02.2017 - 08.2018
Doorman / Bellman
The Watergate Hotel
01.2016 - 01.2017
Front of House Supervisor
Park Lane Hotel
06.2012 - 01.2013
Assistant Manager
Icon Parking
01.2010 - 02.2016