Alex Chartrand
Detroit Metropolitan Area
Summary
Versatile IT professional with expertise in managing global print and scan services, ensuring optimal performance and security compliance. Spearheaded deployment and upgrades of software solutions, aligning with corporate policies and business needs. Collaborated with cross-functional teams to enhance operational efficiency and drive innovation in document digitization.
Overview
9
9
years of professional experience
Work History
Print Server Systems Administrator - Global Managed Print Service
HP
04.2023 - Current
- Lead global deployment, upgrade, and lifecycle management of scanning software solutions across Ford Motor Company's enterprise environment.
- Oversee end-to-end software management for printing, and scanning workflows, ensuring high availability, security compliance, and performance optimization.
- Managed diverse portfolio of printing and scanning applications, focusing on configuration, integration, troubleshooting, and continuous improvement.
- Collaborate with cross-functional teams including IT, security, and operations to align printing and scanning solutions with corporate policies and evolving business needs.
- Drove innovation in document digitization by evaluating emerging technologies and recommending scalable, cost-effective solutions aligned with business needs.
- Coordinate with HP internal teams and external vendors to deliver consistent service quality and meet defined SLAs across global regions.
- Support major upgrade initiatives and system migrations with thorough planning, testing, and communication.
- Manage implementation and upgrades of printing and scanning software for Ford Motor Company across global operations.
Senior Flex Technician
Proactive Technology Management
08.2022 - 04.2023
- Led the deployment and management of network firewall solutions across a variety of businesses, ensuring secure and reliable infrastructure tailored to client needs.
- Acted as a primary escalation point for advanced technical issues, offering in-depth troubleshooting and resolution across a broad range of IT systems and environments.
- Provided expert support for deployment, configuration, and management of technology solutions, enhancing client operations across Metro Detroit.
- Collaborated with cross-functional teams to execute projects seamlessly, mentoring junior technicians to strengthen team capabilities.
- Recognized for consistently resolving high-priority issues efficiently, enhancing client satisfaction and trust in service delivery.
Junior Flex Technician
Proactive Technology Management
03.2021 - 08.2022
- Diagnosed and resolved a wide range of technical issues involving Windows workstations, servers, and network infrastructure, ensuring minimal downtime for clients.
- Streamlined the firewall deployment process by developing and documenting a detailed step-by-step procedure, reducing implementation time by over 50%.
- Served as on-site escalation point for complex technical issues, delivering timely support to enhance client satisfaction.
- Showcased problem-solving skills and initiative, receiving recognition for reliable, customer-focused service delivery.
Remote Technician
Proactive Technology Management
12.2020 - 03.2021
- Resolved user issues across hardware, software, and network systems, maintaining high levels of customer satisfaction and minimizing downtime.
- Served as primary contact for diverse technical support issues, delivering remote troubleshooting with efficiency and professionalism.
- Exhibited strong multitasking and communication skills in a high-demand remote support environment.
- Supported critical after-hours projects and maintenance tasks, ensuring timely completion and continuity of business operations.
Service and Engagement Team Leader
Target
Canton
09.2019 - 02.2020
Assistant Service and Engagement Team Leader
Target
Canton
11.2017 - 09.2019
Cashier
Target
Canton
08.2017 - 11.2017
Education
Bachelor of Business Administration - BBA - Management Information Systems, General
Wayne State University - Mike Ilitch School of Business
Detroit, MI08-2021
Skills
- System administration
- Network security
- Technical support
- IT project coordination
- Software development
- Customer relationship management
- Leadership and management
Timeline
Print Server Systems Administrator - Global Managed Print Service
HP
04.2023 - Current
Senior Flex Technician
Proactive Technology Management
08.2022 - 04.2023
Junior Flex Technician
Proactive Technology Management
03.2021 - 08.2022
Remote Technician
Proactive Technology Management
12.2020 - 03.2021
Service and Engagement Team Leader
Target
09.2019 - 02.2020
Assistant Service and Engagement Team Leader
Target
11.2017 - 09.2019
Cashier
Target
08.2017 - 11.2017
Bachelor of Business Administration - BBA - Management Information Systems, General
Wayne State University - Mike Ilitch School of Business