Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Christopher Davis

Gallipolis,OH

Summary

Experienced professional with a strong background in technology-related roles, such as system administration and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Print Shop Manager

University of Rio Grande
Rio Grande, Ohio
05.2023 - Current
  • Oversaw printing projects from conception to completion, ensuring quality standards.
  • Maintained inventory levels of printing supplies and materials regularly.
  • Developed and implemented quality control standards for all printed material.
  • Resolved customer complaints regarding product quality or service issues promptly and professionally.
  • Oversaw POS operations and cash management to reduce errors.
  • Performed routine maintenance on machines such as cleaning, lubricating, or replacing parts.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Help Desk Analyst

COFORGE
Charleston, WV
09.2020 - 01.2022
  • Provided technical support for software and hardware issues via phone and email.
  • Created new accounts, reset passwords, and configured access to servers and file management software for users.
  • Researched, diagnosed, troubleshot, and identified solutions for customer issues.
  • Created knowledge base articles for frequently asked questions by customers.
  • Installed software applications on user systems according to company policies.
  • Developed and maintained positive customer relationships resulting in increased account services and expansion.
  • Trained new employees on support processes, procedures, and knowledge base.

Education

Bachelor of Science - Computer Science & Applied Mathematics

Marshall University
Huntington, WV
05-2018

Skills

  • Project management
  • Oversee administrative functions
  • Time management abilities
  • Multitasking
  • Professional demeanor
  • Operations management
  • Problem-solving
  • Process improvements
  • Application support
  • System administration
  • Technical support
  • Network troubleshooting
  • Software installation
  • Attention to detail

Certification

  • Private Pilot Airplane Single Engine Land - July 2021

Languages

Welsh
Limited
French
Limited

References

References available upon request.

Timeline

Print Shop Manager

University of Rio Grande
05.2023 - Current

Help Desk Analyst

COFORGE
09.2020 - 01.2022

Bachelor of Science - Computer Science & Applied Mathematics

Marshall University

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