Alex Chungata Reyes
Chicago
Summary
Dynamic and dedicated professional with exceptional customer service experience at Corner Bakery Cafe. Proven ability in client relationship management and effective communication, enhancing guest satisfaction. Bilingual and skilled in schedule management, I consistently exceed performance goals while maintaining cleanliness standards and fostering positive interactions with customers. Communication is key to always satisfying the costumers needs as my number 1 goal.
Overview
1
1
year of professional experience
Work History
Dog Sitter
Wag
Chicago, IL
05.2025 - Current
- Provided daily dog care, including feeding, walking, and grooming.
- Monitored pet health and behavior, reporting any concerns to owners.
- Developed personalized care routines based on individual pet needs.
- Assisted in training dogs in basic commands and obedience skills.
- Maintained cleanliness of pet areas, ensuring a safe environment.
- Scheduled appointments for veterinary visits and grooming services.
- Communicated effectively with pet owners regarding care updates and concerns.
- Adapted quickly to varying breeds, sizes, and temperaments of dogs under care.
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
Server
Corner Bakery Cafe
Skokie, IL
10.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment
- Assisted guests with menu selections and dietary restrictions
- Accurately processed orders using point-of-sale system
- Collaborated with kitchen staff to ensure timely food delivery
- Maintained cleanliness and organization of dining area
- Resolved guest complaints efficiently to enhance satisfaction
- Implemented suggestions for improving service speed and quality
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Managed inventory of dining supplies to prevent shortages during service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cleaned tables, Communicated with costumers with their needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Stephen T Mather High School
Chicago,ILSkills
- Schedule management
- Written and verbal communication
- Foreign language proficiency
- Client relationship management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
Accomplishments
- Achieved conference through effectively helping with soccer team.
- Captain for senior night for soccer
- Volunteer work at my church
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Kinesiology
- Team Sports
- Historical Exploration
- Playing Sports
- Music
- Offering time and support to shelters for the homeless, women, and animals
- Gym Workouts
- Fashion and Style
- Blogging
- Running
- Personal Development and Self-Improvement
- High-Intensity Interval Training
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Enjoy participating in Soccer for overall physical and mental well-being
- Enjoy participating in track for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
Timeline
Dog Sitter
Wag
05.2025 - Current
Server
Corner Bakery Cafe
10.2024 - Current
High School Diploma -
Stephen T Mather High School