Alex C. Mathis
Cleveland,Ohio
Summary
Client relations professional prepared to bring valuable experience to new role. Known for building strong relationships and delivering high-quality client support. Focused on team collaboration and achieving results, with a reputation for reliability and adaptability. Skilled in communication and problem-solving, essential for meeting client expectations.
Overview
3
3
years of professional experience
Work History
Client Consultant
Flagstar Bank
01.2023 - 10.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Delivery Driver
Amazon/Trident Transportation
07.2022 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
PT Fulfillment Team Member
Lowe's Home Improvement
02.2022 - 07.2022
- Periodically assist customers with product options and locations
- Approach all work with a positive attitude
- Capable of selecting, staging, and confirming customer orders
Education
High school diploma -
Cleveland Central Catholic
Cleveland, Ohio06.2020
Skills
- Client support
- Payment processing
- Follow-up skills
- Order processing
- Punctual and reliable
- Problem-solving
Timeline
Client Consultant
Flagstar Bank
01.2023 - 10.2024
Delivery Driver
Amazon/Trident Transportation
07.2022 - 09.2022
PT Fulfillment Team Member
Lowe's Home Improvement
02.2022 - 07.2022
High school diploma -
Cleveland Central Catholic
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