Alex Cornett
Production Support Specialist
Alpharetta,GA
Summary
Self-motivated professional bringing proven leadership, organizational and customer relations skills. Independently solves problems to keep team on task to handle diverse business requirements.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Production Support Specialist
Neighborhood Mortgage, Inc.
Alpharetta, GA
08.2019 - 01.2021
- Built processes to ensure protection of sensitive data and increase overall productivity.
- Managed files and records for clients and adhered to government guidelines to prevent breaches and data misuse.
- Analyzed and solved multi-faceted problems that would have delayed closing of loans.
- Prepared daily reports to assist loan processors with pipeline workflow.
- Established efficient workflow processes, monitored daily progress of appraisal and title orders.
- Managed all wire transfers to ensure smooth closings.
Customer Service Representative
Motion Industries Inc.
Norcross, GA
03.2017 - 06.2019
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Managed over 60 active accounts.
- Assisted customers with shipping, special order requests, and arranging merchandise pick-up.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Account Representative
SMC Corporation Of America
Indianapolis, IN
09.2014 - 07.2016
- Managed over 150 accounts and oversaw product installations resulting in increased sales volume.
- Increased customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Proposed available products and solutions to meet diverse requirements.
- Oversaw account services for key regional clients.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Education
Bachelor of Science - English
University Of Kentucky
Lexington, KY 08.2007 - 05.2012
Skills
Scheduling
undefinedTimeline
Production Support Specialist
Neighborhood Mortgage, Inc.
08.2019 - 01.2021
Customer Service Representative
Motion Industries Inc.
03.2017 - 06.2019
Account Representative
SMC Corporation Of America
09.2014 - 07.2016
Bachelor of Science - English
University Of Kentucky
08.2007 - 05.2012
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