ALEX COX
Spokane,WA
Summary
To use an extensive customer service background as a springboard into a career where I am a critical agent for departmental success and helpful in closing process gaps and creating efficiencies.
Overview
15
15
years of professional experience
Work History
Good4u Crew
Natural Grocers
01.2020 - Current
- Provide "World class customer service" by greeting customers and meeting quality expectations.
- Cashiering & processing customer returns.
- Collecting & returning shopping carts, shoveling & deicing front entranceway, sweeping/moping, cardboard bail making & other general daily store tasks.
- Provide support across various departments by become familiar with products to answer questions and make suggestions.
- Stocking Shelves & building displays.
- Checking product dates & reduced price markdowns.
Product Merchandiser
SAS Retail Services
09.2016 - 11.2019
- 3rd party vendor contracted by product manufactures to build & maintain specialty displays & promotions in stores.
Electronics Sales Associate
Wal-Mart Supercenter
01.2010 - 01.2014
- Cashiering & customer support.
- Cell phone sales & activations.
- Inventory replenishment & inventory counts.
- Inspect & process high dollar return items(Phones, TV's, Video Game systems)
- Basic department maintenance.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CA06.2003
Skills
- Customer service
- Point-of-sale system operation
- Drawer balancing
- Returns processing
- Ordering and stocking
- Pricing and shelf labeling
- Markdown procedures
- Fixture placement
- Stock rotation
- Store maintenance
Activities
- Four-time Happy to Help award winner for current organization for outstanding customer experience
- Part-time DJ and supporter of local music, arts, and culture
Timeline
Good4u Crew
Natural Grocers
01.2020 - Current
Product Merchandiser
SAS Retail Services
09.2016 - 11.2019
Electronics Sales Associate
Wal-Mart Supercenter
01.2010 - 01.2014
High School Diploma -
Santa Maria High School