Experienced professional with 7+ years of diverse work experience in customer service, education, and retail. Skilled in fostering positive customer interactions, leading teams, and managing classroom environments. Proven ability to connect with individuals of all ages, motivate others, and deliver exceptional service. Passionate about education and community service, with a strong background in music education and volunteer work.
Overview
3
3
years of professional experience
Work History
Cashier - Good4U Crew
Natural Grocers
05.2025 - Current
Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
Followed up on unresolved cases to keep customers informed of progress towards solution.
Managed difficult customer situations with professionalism and empathy.
Contributed to team effort by meeting performance goals and assisting colleagues when needed.
Customer Service Representative/Sales Lead
Kohl's
06.2022 - 02.2025
Process returns (Kohl's and Amazon) efficiently and resolve customer issues with empathy and professionalism
Utilize company systems proficiently to provide seamless customer experiences
Demonstrate strong interpersonal skills to build rapport and ensure customer satisfaction
Train and mentor new team members on customer service best practices
Managed difficult customer situations with professionalism and empathy.
Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
Set up customer accounts in system and updated details to reflect current information.
Band Assistant/Tech
Caprock High School Cluster
01.2022 - 09.2024
Assisted band programs at Caprock High School, Bowie Middle School, and Fannin Middle School, working with students of varying age groups
Led rehearsals, provided instrument instruction, and demonstrated effective classroom management techniques
Motivated students to achieve their highest potential as musicians and band members
Expanded personal education by taking additional lessons on concert/wind band instruments to enhance teaching effectiveness
Volunteered extensively to support local band programs and community initiatives
Developed comprehensive lesson plans to teach music theory, history, and performance techniques to students of all skill levels.
Assisted with Drum Majors throughout my time, and assisted with the Drum Majors getting best Drum Major at High Plains Marching Festival Fall of 2023.