ALEX CRISOSTOMO
San Diego,CA
Summary
Systems Engineer with experience in problem-solving and collaboration on diverse client projects, leveraging hands-on experience to drive innovative solutions. Recognized for a strong work ethic, exceptional organizational skills and team communication consistently delivering results that exceed expectations. Eager to contribute technical expertise and enhance team performance for client satisfaction.
Overview
8
8
years of professional experience
Work History
Systems Engineer
Cubic Transportation Systems
San Diego, CA
12.2021 - Current
- Coordinated efforts with various associates to optimize door requirements, ensuring alignment with customer satisfaction goals.
- Developed strong DOORs knowledge revolved around stakeholder requirement work.
- Developed cost estimating spreadsheets to effectively estimate overall project costs.
- Assisted in development of SECOE Confluence guild that provided system engineers with worldwide knowledge to help identify, evolve and define system engineer processes.
- Allocated stakeholder requirements to determine pricing and estimate of work required for projects.
- Analyzed and resolved complex customer issues while working directly with project engineer.
- Developed Microsoft Excel knowledge revolved around creating exports of customer requirements, bid and proposal work.
- Collaborated on defining scope of work parameters for successful bid and proposal submissions.
- Supported and collaborated with internal teams and associates to resolve customer issues.
- Diagnosed and resolved complex system issues using structured problem-solving approaches, reducing downtime and improving overall system reliability.
- Collaborated closely with external contractors to align technical requirements, streamline workflows, and ensure successful system integration and delivery.
- Delivered high levels of customer satisfaction by proactively identifying needs, resolving issues quickly, and maintaining clear, consistent communication throughout project lifecycles.
Systems Engineering Intern
Cubic Transportation Systems
03.2021 - 11.2021
- Helped develop Sequence Diagrams for WMATA project using Enterprise Architect that outlined functionality of different scenarios.
- Worked on mapping customer accepted CDRL to requirements to ensure smooth project closeout.
- Assisted in developing screen flows for Add/Check Balance functions for devices.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Helped develop Use Cases for WMATA project to ensure processes were detailed and outlined.
Amazon Delivery
Elder Delivers
01.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Helped team members with routes during peak times.
- Handled customer complaints and solved any issues.
Warehouse Worker / Mountain Bike Event Worker
Tasco MTB
01.2018 - 11.2019
- Managed all aspects of warehouse facility including shipping, receiving and inventory control, picking and filling orders.
- Facilitated merchandise display and sales at diverse event locations to enhance brand visibility.
- Developed and maintained strong client relationships to support revenue generation and enhance company growth.
Education
Bachelor of Science - Management Information Systems
San Diego State University
San Diego, CA05-2021
Associates Degree - Business Administration
Miramar College
San Diego, CA2019
Skills
- Microsoft Office Suite
- Adobe illustrator
- Visual Basic Studio
- DOORS
- Enterprise Architect
- Sharepoint
- Problem-Solving
- Time management
- Communication
- Dependability
- Teamwork
- Oracle SQL
- System testing
- Troubleshooting
- Technical analysis
- Product development
- Teamwork and collaboration
Timeline
Systems Engineer
Cubic Transportation Systems
12.2021 - Current
Systems Engineering Intern
Cubic Transportation Systems
03.2021 - 11.2021
Amazon Delivery
Elder Delivers
01.2020 - 03.2021
Warehouse Worker / Mountain Bike Event Worker
Tasco MTB
01.2018 - 11.2019
Bachelor of Science - Management Information Systems
San Diego State University
Associates Degree - Business Administration
Miramar College