Alex Dodson
Baton Rouge,LA
Summary
Dynamic service clerk coordinator with proven expertise in customer service, order processing, and logistics coordination. Committed to enhancing customer satisfaction and streamlining operations. Results-driven professional with over 15 years of experience in customer service and inventory management. Skilled in utilizing software for order processing and logistics, consistently enhancing service delivery and resolving customer issues efficiently. Detail-oriented and proactive coordinator with extensive experience in customer relationship management and inventory oversight. Strengths include effective complaint resolution and team collaboration, aimed at achieving high service standards and operational excellence. Talented Service Clerk works quickly and provides knowledgeable service. Excellent communication, interpersonal and organizational abilities. Specializing in maximizing productivity and customer satisfaction. Hardworking service clerk ready to leverage several years of related experience to support business needs. Bringing expertise in inventory management, documentation and recordkeeping. Seasoned service clerk versed in support and focused on maintaining smooth and efficient operations. Expert in customer service and administrative operations. Proficient Service Clerk familiar with operations procedures, standard practices, and customer needs. Offering many years' experience in service departments and seeking to apply expertise to new position with room for advancement. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Service clerk coordinator
Ryder Transportation
Baton Rouge, Louisiana
02.2011 - 02.2026
- Processed customer orders and inquiries efficiently in fast-paced environment.
- Maintained accurate inventory records using company-specific software systems.
- Collaborated with team members to ensure timely service delivery to clients.
- Assisted customers with product selections and provided excellent service support.
- Coordinated shipments and managed logistics to streamline operations effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Resolved customer complaints promptly and courteously.
- Placed inventory orders and restocked office supplies, toiletries and printer paper.
- Managed document control by issuing service orders, assigning numbers, and tracking paperwork.
- Monitored stock levels in order to determine re-order points.
- Oversaw cleaning and organization of reception area and checkout counter.
- Accepted payments, issued receipts and filed documents to administer work orders.
- Assisted customers in selecting products that best fit their needs.
- Stocked merchandise on shelves in accordance with store standards.
- Responded to telephone inquiries about products, services, prices, availability.
- Verified that all transactions were completed correctly before handing out receipts.
- Answered customer questions regarding store promotions or policies.
- Assisted customers with product selections, including providing product information and pricing.
- Maintained an organized work area to facilitate workflow.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prevented key account losses by researching discrepancies and correcting problems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Scheduled shipments and tracked inventory levels for efficient resource allocation.
- Facilitated training sessions for new team members on company protocols.
- Organized safety meetings to promote compliance with safety regulations.
- Collaborated with management to identify process improvements and efficiencies.
- Maintained accurate records of shipments and customer interactions in systems.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Education
GED -
Northwest High School
Carksville Tennessee08-2003
Skills
- Customer service
- Inventory management
- Order processing
- Logistics coordination
- Software utilization
- Customer relationship management
- Vehicle inspection
- Tire mounting
- Tread depth measurement
- Wheel alignment
- Parts ordering
Timeline
Service clerk coordinator
Ryder Transportation
02.2011 - 02.2026
GED -
Northwest High School