Alex Dughi
Sacramento,CA
Summary
Cheerful Server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
6
6
years of professional experience
Work History
Server
Cafeteria 15L
Sacramento, CA
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Expo/Food Runner
Zocalos Restaurant
Roseville, CA
12.2019 - 11.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated well with other food runners to deliver orders accurately.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Valet driver, Shift manager
Neumann Enterprises
Sacramento, CA
11.2018 - 08.2019
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Trained and mentored new employees to maximize team performance.
Bagger
Corti Brothers
Sacramento, CA
11.2017 - 05.2018
- Bagged groceries
- Assisted manager with various tasks
- Worked together with cashiers to guarantee customer satisfaction.
Education
High School Diploma -
Rio Americano
Sacramento, CA05.2018
Welding Technology/ General Studies
American River College
North Highlands, CASkills
- I am good with people, cooperative, and patient I have a good work ethic and am ready to work
- Long periods on my feet
- I am a quick learner and work well in a team environment
- Cash Handling
- Presenting Solutions
- Complex Problem-Solving
- Customer Service
Timeline
Server
Cafeteria 15L
01.2021 - Current
Expo/Food Runner
Zocalos Restaurant
12.2019 - 11.2020
Valet driver, Shift manager
Neumann Enterprises
11.2018 - 08.2019
Bagger
Corti Brothers
11.2017 - 05.2018
High School Diploma -
Rio Americano
Welding Technology/ General Studies
American River College
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