Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alex Enriquez

Miramar,FL

Summary

Dynamic and results-oriented professional with extensive experience in field service and customer support, notably with Event Effects Group. Excelled in troubleshooting, repair, and customer service, enhancing satisfaction through tailored solutions. Demonstrated leadership in team coordination and a strong work ethic, ensuring timely project completion and inventory management. Skilled in both technical support and fostering positive client relationships.

Overview

16
16
years of professional experience

Work History

Field Service Technician

Event Effects Group
07.2021 - Current
  • Operated hand tools and power equipment according to company safety procedures.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Followed safety procedures to avoid injuries in field.
  • Developed and implemented customized service plans to meet customer needs.

Driver

Evergreen Plant Company
08.2019 - 05.2021
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Delivered goods and products to customer on time and in excellent condition.

Construction Worker

Gestido Construction
04.2015 - 07.2019
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Operated power equipment to move materials and promote job efficiency.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Provided labor support to carpenters, masons and other skilled trades.

Package Handler

UPS Customer Center
05.2009 - 02.2015

Package handler

  • Used hand-held scanners and physical logs to accurately track item movements.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

High School Diploma -

Keystone National High School
Miami
06.2008

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Teamwork and coordination
  • Inventory management
  • Valid Driver's license
  • Technical support
  • Repair and installation
  • Accountability and work ethic
  • Team supervision
  • Field production

Languages

Spanish
Native or Bilingual

Timeline

Field Service Technician

Event Effects Group
07.2021 - Current

Driver

Evergreen Plant Company
08.2019 - 05.2021

Construction Worker

Gestido Construction
04.2015 - 07.2019

Package Handler

UPS Customer Center
05.2009 - 02.2015

High School Diploma -

Keystone National High School
Alex Enriquez