Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
Vail Resorts Competition Services
Hastings, USA
11.2020 - Current
Create a safe working environment for employees and guests at Afton Alps due to the pandemic
Organize roles and responsibilities for employees in the department and create a schedule based on needs for the day as well as the employee’s strengths
Effectively communicate to other departments upcoming events and needs if any
Listen to the needs of other departments and assist whenever applicable
Ensure a fun and safe work environment by actively listening and engaging with my teams needs and concerns
Collect data and input to excel spreadsheets for other departments for tracking purposes
Assist with any legal concerns for a contract process implemented by Vail Resorts this season
Maintain a strong relationship with 10 High School Teams and 2 College Teams that have season long training contracts with Vail Resorts
Rink Attendant
Pagel Ice Arena
Minnetonka, USA
05.2019 - 11.2021
Greet guests and assist with any questions regarding locker assignments and rink schedule
Maintain the overall appearance of the facility including locker rooms, Zamboni room, bathrooms, hallways, running track, etc
Resurface and maintain consistent ice depths around both rinks 1 and 2
Assist with removal of ice to repaint lines, as well as flooding rinks to build ice back up
Check ice depths and gain understanding of where water needs to be a heavier flow, or where water needs to be dialed back to bring back to even levels
Coordinator
Vail Resorts Ski & Ride School
Hastings, USA
11.2019 - 03.2020
Organize and ensure ski and snowboard school classes are structured based on the Safety, Fun, Learning module on the hill
Based on the module, ensure classes are of adequate size and that all students are properly placed in correct classes based on skill
Address all concerns, questions, or comments that arise from parents and staff
Oversee class handling and safety in the learning area
Provide support for all instructors, lift buddies, supervisors and guests
Communicate needs and areas for improvement within the SSBS departments, as well as other departments, effectively and efficiently
Chief Operating Officer
Stick it to Winter LLC
Excelsior, USA
04.2019 - 03.2020
Maintain relationships with contacts for events in the greater Minneapolis area
Manage day-to-day operations including sales, inventory, packaging, shipping, and web development
Oversee pre-event, on-site, and post-event operations
Build brand awareness through social media presence
Develop a functional, visually and structurally appealing display for all events and pop-up shows to influence networking and sales
Team Lead/Supervisor
Vail Resorts Ski & Ride School
South Lake Tahoe, USA
11.2014 - 05.2017
Schedule, supervise, and delegate duties to over 75 instructors and support staff
Report and communicate necessary details to managers and the general manager
Provide immediate attention and resolution to all guest issues
Efficiently size and fit students into proper ski and snowboard equipment
Manage, assess, and divide hundreds of youth and staff into respective daily lessons
Education
Colorado Mountain College
01.2011
Normandale Community College
01.2010
Bachelor - Communications
University of Colorado
Boulder, CO
01.2009
Skills
Strategic planning
Operations management
Talent acquisition
Customer focus
Client communication
Certification
AASI Western Division Level 3 Ride Certification/PSIA Level 1 Certification